Choice Vehicle Rentals
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Absolute bunch of fraudsters
Absolute bunch of fraudsters. Hired vans from them on multiple occasions because they're the cheapest in the area, and I guess you get what you pay for... until they rip you off. Issues I've had with them in descending order: * The last time I hired with them they charged me £800 (the maximum damage excess) for repairs that were never carried out. I have no problem with paying for damage but I don't expect a hire company to just pocket the money without actually getting the repairs done. They also pressured me into paying the full amount before issuing a receipt for repairs by saying if I paid later there'd be extra charges. Shocking behaviour. * On another occasion their staff tried to pressure me into driving the van off the forecourt without taking photos of the vehicle, saying they already have a record of existing damage. Luckily I insisted on taking my own photos anyway because after I returned the van they tried to charge me for scratches that were already there but weren't on their paperwork. Good job I had my photos of the van on their forecourt with the pre-existing scratches before I drove it away... * The vans are in awful condition, on multiple occasions they've had to replace the van I was initially given because it was unsafe to drive out of the forecourt (missing wing mirrors etc). * One occasion I opened the back of the van after getting home and it was full of soil. Had to spend an hour cleaning it out before I could start loading in. If you're going to rent from Choice, ALWAYS take photos of the entire vehicle before leaving the forecourt, pay by credit card so you can S75 any fraudulent charges, and take out excess insurance cover so you don't end up out of pocket.