Choice Vehicle Rentals
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Zero stars
It’s a shame there’s not an option to give 0 stars for the Crawley branch. A couple of years ago I booked a nice automatic 9 seater for my family getaway and to be fair they rung me and refunded me the difference to give me an older version of the minibus which wasn’t overly bad but wasn’t what I wanted. Anyway I let this slip because it sounded like a genuine issue. This year I booked a brand new minibus 9 seater for a work do in August, I booked this back in June to be certain I will have it. Paid upfront in June and filled out the drivers forms. I rang the company end of July to make sure everything was still ok for my booking (just because I was paranoid) but I was put at ease as they have “a whole fleet” of new 9 seaters so I will definitely have it. On the 16th of August, less than 24 hours before picking up the vehicle I receive a call from a man at Crawley branch to tell me that the vehicle has been recalled and no longer available, can only offer me a 6 seater and a car instead which will not work as that’s two lots of diesel and I have to find another person willing to drive a long way. This is completely out of order and I should never have booked again with them. They completely ruined massive plans for my business that had been booked for months and I had even confirmed because I was paranoid! Not a care in the world when I had to cancel and get a refund which I hope comes through. Disgusting behaviour as they expect me to find something in under 24hrs during school holidays. I’m absolutely raging that this company has done a similar thing to me again. What the guy probably meant to say was, “you paid a cheaper price back then, we got asked for a rental on the same dates and prioritised someone who paid more than you did.” Absolute wrongens, avoid like the plague