Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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castlewater.co.uk100 total • Write a review
Kieran Ollis - Very helpful and understanding
Date of experience: July 3, 2025
Had been in contact with them back in May regarding my discount/new contract which had not been resolved then spoke to Ewan at the Ayr office yesterday he sent me a email with in 20 minutes of our chat and I signed it DONE 👍 Thanks
Date of experience: July 2, 2025
Helped me solve the problem effectively
Date of experience: July 2, 2025
We've been paying Castle Water by bank transfer, always on time and with all the required information clearly provided. Despite this, they seem unable to recognise our payments and have now added charges to our account as if nothing was paid. I contacted their help centre through our business profile and never received a reply — not even after following up weeks later. At this point, I have no idea how we’re supposed to get in touch with them or resolve anything. The experience has been incredibly frustrating and unprofessional. Sadly, I can’t recommend Castle Water to other small businesses.
Date of experience: July 2, 2025
Very helpful, and my query was dealt in very professional manner. More than happy with with the outcome
Date of experience: July 2, 2025
