Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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castlewater.co.uk100 total • Write a review
Advisor dealt with my request quockly
Date of experience: June 25, 2025
Edward Traynor was extremely helpful today with all my queries. Many thanks also to Chris Campbell for resolving my query. It is greatly appreciated.
Date of experience: June 24, 2025
Castle Water changed their billing cycles. Force you to log onto a portal (which didn't appear to have the 3 linked meters I am charged for). Did not require a DD but happily charge you for extortionate, disproportionate late fees and when you don't see emails have arrived (shared business email). Over £2k charged for 6 months of invoices totalling £194. Numerous conversations with Craig Dunbar - who frankly shares the company view of not giving a hoot. Offered £198 to go away - not nearly enough!!
Date of experience: June 24, 2025
Kelsey was very quick and helpful in supporting us with changing our contact details and advising on the refund request.
Date of experience: June 24, 2025
