Castle Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I spoke to Curtis Sutherland who was very polite and he was easy to understand. He asked for my account number and was able to answer my questions straightaway. I was completely satisfied after my telephone call. Thank you.
Resolved the problem without delay. Mhairi Grant
Chris Friel was my contact. He readily understood my difficulty as our office manager has left and I was trying to clarify my contact with Castle - who we pay by direct debit. He guided my carefully and was patient in solving the problem.
Extremely helpful, polite well informed lady answered all my questions very succinctly and resolved my problem. Such a very cheerful and friendly person. A real asset to your business.
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castlewater.co.uk100 total • Write a review
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Such a helpful customer services officer, swift resolution to my query and excellent follow up action to assist me further. Thank you so much David Burns, hope I'm lucky enough to have you answer my call next time, if I have to phone again!
Date of experience: July 2, 2025
I spoke with David today about some issues I was having with the portal. He saw the problem I was having was due to an error from when the account was created. He quickly resolved this for me. I then had 2 other requests that he helped with. Thank you David, very kind and caring. He was extremely professional and knowledgeable. Definitely appreciated his customer service/ support skills
Date of experience: July 2, 2025
Kelsey listened to my issues and was really helpful, dealing with them efficiently. Great customer service!
Date of experience: July 2, 2025
Very helpful younger man sort all questions
Date of experience: July 2, 2025
Chris Milligan was excellent. Very helpful, calm, professional, aboe to steer me through my problem and I finally feel I am at the right place and getting things moving
Date of experience: July 1, 2025
Thank you William for your help and resolution. Also for being happy 😊
Date of experience: July 1, 2025
