Car Giant - London's largest used car dealership

Poor communication when buying our car. Asked various different people we dealt with about service history on the car, was told the history is in the cars hard drive. Turns out the car had only had one done at 6000 miles, we purchased the car at 67,000. The sale person had failed to inform us the previous owner did not have any history to show. Now having to pay out £300 for a full service and god knows what state the oil is in and what issues we will now incur due to this. As a family who rely on a car due to disabled children we are very disappointed and will not recommend car giant to anyone

Great staff, so helpful and informative.

Very efficient, easy to buy from

Process went very smoothly, the assistant Sayoul was very helpful

Alon was great he was a great sales adviser and he was so helpful. Always supported us and made everything happen. Love car giant

Stephen was amazing!! Really positive experience for with him for a first car!

Professional service, wide choice

There is more than plenty of cars to choose from very impressive, Staff were very friendly and helpful and at the same time not pushy. They allowed us space and time to make decisions. We travelled quite a distance to get here to see if we liked anything. Found a car and was advised the car would be ready in 2 hours to drive away as we were not taking finance ect. Our old car got inspected for a part ex and was offered a reasonable price. If you do go here take your ID, service history and old car logbook as you will need this for part ex and purchase. Warranty for the car is an optional extra so keep that in mind as an additional cost. Cars are very clean and in good condition. Overall very pleased and would recommend a visit. Many thanks to Ibrahim who was very helpful and professional.

Car ISSUES BIG TIME I purchased a car Dec 24 from CAR GIANT there were knocking noise from the engine the sales rep promised to look at the issue I collected the car in good faith the faults were identfied on the 19/12/24 Car Giant was informed they were playing tactics so I pass the 30 Days period "Consumer Rights " They need to read this issues were identfied by an proffessional independent garage report this was passed to Car Giant I was advised to deliver the car on the 15 Jan 25 they defend there was nothing wrong with the car they kept my car for six days may I ask if there was nothing wrong they should return it the same day I want to ask them why threy kept the car for six days !!!!!! They were implying all sorts of tactics if I did not collect they would impose there own unfair conditions charge me storage £25 per day nothing was confirmed then they threathen to leave the car on double YELLOW lines (So I can get tickets) . I did ask if the car could be taken to VAUXHALL this was refused and now they are telling me I can take it for second opnion and today they have forcefully dropped the car to my home and dropped keys to inform them they dropped the car in an restriction zone . I WOULD BE VERY CARE FULL TO BUY A CAR FROM THEM ESPECIALLY THEY ARE NOT ACCEPTING CREDIT CARDS. Also to add on I saw many people who came to dropped the faulty car's so something is not right but I will not give up SEE YOU IN COURT CAR GIANT (Car has been delivered damaged photos sent)- I can verify the above infomation and the above are true events and implied best to my knowldge that have truly occured . With Car Giants response it would be intresting to see how they will resolve matters I had a very hard time also how come they are getting reviews of 4.7 its incorrect and mislead geniune innocent customer there are a lot of issues with CAR GIANT be very care full if you decide to buy your car you are better of going to main dealer and not getting messed around as I have been with Car Giant !!

Communication is poor, lack of facts from everyone from sales advisors to customer services, lack of email responses. The chat has no idea of anything and informs of incorrect information about vehicles available for collection when there is no mot.

Ibrahim was very helpful and informative.

First car purchase in the UK and it was super easy. You see online what you like, get a text when it becomes available to book and book the appointment. You are greeted at the door by a lovely sales agent, in my case this was Noah. He was very helpful talking me through the specifications and even brought the car to me so I wouldn't have to walk far as I'm heavily pregnant. You are left to look at the car yourself in your own time which is nice as you don't get that sales pitch or feel pressured. I looked at another car and actually purchased that one as it fit my needs more. Noah talked me through some of the add-ons (warranty, Supagard) and again didn't pressure me. A very pleasant experience and I can't wait to pick up my new purchase.

Really helpful and informative! Thank you!

I had my heart set on a Volvo XC40 however after a poor customer service experience with both main Volvo dealerships and big motoring world I started to give up. I visited car giant as a final resort (given it’s a much further journey) and found an XC40 for a great price, it was very late in the day so decided to reserve and pick it up the next day. I was looked after by Hessam and from start to finish he was fantastic. He was knowledgeable, genuine and at no point did I feel pressured, despite another customer also looking to buy my car. On the day of collection, Hessam made a point to come to the collection area to check in and ensure everything was going as planned. We had a couple of hiccups due to another sale advisor, but Hessam was there to reassure and guide me the whole way through, being so kind, understanding and caring. I cannot fault my experience with Hessam and would recommend both Car Giant and himself individually for anyone looking to purchase a used car, It was a really seamless, exceptional customer service experience.

Thanks to Edrian at Car Giant, who helped us today, took us out for the test drive, and showed us the process of buying our new car. Edrian was really friendly and so helpful. Car Giant has a really well organised process for new buyers.

He was very helpful and nice!

Friendly and professional staff and an efficient process from start to finish. We used the website extensively the night before we visited and this really sped things up. We booked an appointment and bought the car we chose.

Great sales team excellent

Tiean made the whole process easy and quick, she was great

Very good customer service