Car Firm Reviews

These guys are the most dishonest disreputable individuals I have ever encountered. Paid a deposit for a car. Made arrangements at my expense to go and collect and the day before collection they called to say the car was written off in an accident and the deal was off. Have refused to return my deposit or pay my out of pocket expenses in spite of them rescinding the contract. Actually vocalised that the reason they weren’t doing that was because their director was “angry” at me for asking for my expenses. Now trying to force me to buy the car which was involved in the accident weeks down the line. Do not trust this garage.

Bought my first car from here today. Guys were so helpful and friendly. They helped me with everything and answered all my questions. I felt very confident when I was leaving. Thank you

Reserved a car on their website. Received a phone call shortly after to discuss all the details and book an appointment to go see the car. On the day it was raining so they brought the car under the canopy and allowed me plenty of time to have a look at the car and take it for a test drive

Had my new car delivered today. So quick and easy to arrange everything and during the process there were no probs 👍🏻

Sound people, no messing about answered all my questions about the car and when I got there everything was as they said and car drove sweet

Bought my new fiat 500 from here. Part exchanged my old clio for a good price and finance worked out great. Hassle free, polite and professional people.

Went for an appointment to have a look at a 2016 cls. Everything was good and I decided to go ahead and do the finance. Within 15 minutes I was told I was accepted. I paid my deposit to them and drove away within the hour and half

My son put a deposit down for a car, with an aim to pick it up the following weekend, was then told it had been recalled and no longer for sale (7year old car getting recalled by SEAT), I rang and said that's nonsense seat would not recall a 7-year-old car plus I have done a lookup and there is no outstanding recalls. The story then changed to it was recalled by the supplier due to bad finance against the car. Total BS Basically, they got a better offer and broke a common law contract by disregarding the deposit and selling to someone else. Asking them for proof it was recalled they refused and asked for proof it had been sold. I explained it had a new MOT and new V5 issued, they say it was recalled prove it wasn't. Basically don't trust these cowboys!

Easy to deal with, they were happy to negotiate and stuck to their promises. Happy overall with the service and the car

Called up to ask some questions about an s3 they had. Person on the phone was very helpful and when I asked if I can bring a mechanic down with me to check the car as I don’t know anything myself they were fine with it. On the day we were given the keys and had plenty of time to look at the car and test drive it. Very happy with the service I received from here and the car has been running very nicely

Shocking. Liars. Thieves. Promise breakers. For people who have quotations from the Quran littered around their showroom they show little in the way of humility or respect you would expect from a person of religious persuasion. I just hope that you are reading this before you buy anything from this bunch of cowboys. Sub human scum.

Receieved excellent service from car firm. They were very honest about the car and very helpful in arranging delivery for me. Once the car arrived, it was as described and delivery drivers were professional

Plenty of finance options. Most places I visited didn’t have packages or options so car firm made it much easier and cheaper for me to get finance

I paid a deposit for a car from Car Firm, requested a refund under distance selling regulations within two weeks of deposit being paid and they refused to pay. Took over 2 months to get my money back through my bank. Also mileage on the car I paid the deposit for was incorrectly displayed (1556 lower than it actually was) on video on their website and within text on autotrader. This was the case before I paid the deposit and after they relisted it following me pulling out of the deal. I only noticed increased mileage when I received invoice the day after I paid the deposit.One of the worst customer experiences I have ever had.

Upgraded my car here for a newer model. Quick and easy process. Professional and helpful team

Went to see a van they had, I didn’t know too much about the van it self as it’s a different make to the one I have. However the salesman was very knowledgable, he showed me how everything works and went through the paperwork with me. After a test drive I was happy with the van and once finance was done I drove it away the same day

There are many cars to choose from on their website. I liked the fact that they have walk around and test drive videos available for each car so you can actually find out so much without having to call and be on the phone

Spoken to a very polite salesman who talked me through all the details of the car and my buying options. I was happy with everything so I went down, the car was like he described it with no defects. Having three kids I wanted interior and exterior protection and they gave me a good discount on that. I’m very happy with my new car and the great service from the salesman

Finance was quick and easy. The car was absolutely immaculate when I went to collect. Sales guy had so much knowledge about the car I was buying he answered all my questions and I was fully comfortable before I drove away

Good sales man and what most impressed me was a long road test on both urban and motorway, pointed out deep scratch on door and he said he would get it done and he did. Good price and even the add on warranty seems pretty good.