Car City Reviews

I will never buy here again bought a car took it to the ship 13 days later for a ticking noise was notified that it had bad lifters that it needs to be fixed it wi only get worse and damage other things a warranty claim was submitted and it was denied because car still runs even though the repair shop said it should not be drove they the warranty company claims that car city should fix it because it was like that when they sold it

Let me start out by saying this is my fault for not reading all of my paper work. That way no one can say it’s my fault and blah blah blah… it is my fault. But if your reading this and are going to get a car through car city DO NOT DO IT. You will pay almost twice what the car is worth in your payments. Then at the end if you want to buy it it is another $3000 dollars. After paying as much as you have. And if at the end you don’t want to buy it u better hope u didn’t put more then 20000 miles a year on it. Cause then you owe. Which I know how leases work. But I have leased cars from Chevy dealerships and not only is it in your lease the salesman explains all this to you. They do not explain it to you. I was in aware of any of that. Again my fault I know.. but they are there to get u into the car and out as fast as they can. They do not explain nothing to you. So I am trying to save someone from making the same mistake I did.. DO NOT GET A CAR THROUGH HERE. They are a rip off. They charge you ungodly per month and then if you want to buy it you owe them even more… so you will pay almost twice the vehicles worth. And the salesman at the Lansing Michigan branch are a$$ holes they tried to sell me one vehicle for a certain price and I took it for a ride and it was banging and clanging in the front end. I told them if they fixed it I would buy it. They said to me “ that’s not how it works here” and laughed like I was crazy… so needless to say I kick myself in the butt for ever doing business with them… so I hope if ur thinking about getting a car through them and your reading this please take my advice and RUN DONT DO IT!!!

Christina is very caring person and deserve a raise and w

Purchased my first vehicle today with the help of the awesome staff at Car City in South Bend, IN!! It was a hassle free process and very easy going through it all.

I am a 3 vehicle Car City Client. I have paid off 2 vehicles and went full term. Orbit Leasing is AWESOME and has helped me in times of difficulty. Car City of Battle Creek however lied to me regarding the service work that was performed on the 2013 Journey Crew I purchased. Like other reviews here, this vehicle straight off the lot was a death trap. The extended warranty does not cover parts that are defective and have not broken. Finding a reputable service center for $85/hour who wants to deal with the extended warranty is a needle in a haystack. My 2013 Journey came with new tires..yet Car City claims they have a 21 check point, and work on these vehicles to make them sellable. After going through the first set of new back tires they put on after only 2,000 miles, I had no clue what was wrong with my SUV until recently, when I was told by a technician that the lateral Tow Kick Control Arms are defective and need to be replaced. Car City would have known this before they added new tires to my vehicle, and chose not to replace the defective parts. I cannot drive this vehicle no more than 40 mph in any type of slippery conditions or the back end wants to come swinging around. My wife refuses to dry the vehicle siting its too dangerous. I have ordered parts, and will spend out of pocket once again to fix a vehicle that Car City should have repaired prior to it's sale. I will NEVER buy another vehicle again from them...NEVER. I feel they have lost my trust, and after reading bad reviews here, its only obvious they do not do what they advertise. update...01/05/2022...Precision Claims will not honor a suspension part if it is not "broke" instead of defective. If you honor my "valued customer" status, you would fix the problem at no charge to me, since you sold me the vehicle with a defective part, and claim your 21 point check point would have caught this to begin with.

Car City will put you in a vehicle that will KILL YOU!!! Let me start by saying that I am a Disabled Veteran on a pension. In April of this year,2021,I had gotten a 2014 Jeep Cherokee Latitude 2.4L from Grand Rapids Michigan Carcity lot delivered to Muskegon Michigan car lot. The driver had to notice the almost out of control shimmering death trap he had delivered. So let me break it down for you...since April of this year 2021. I have had it in the Service Garage 4 times. Each time I came out of pocket. What had pushed me to the edge you ask? Tire blew while my FAMILY WAS IN THE CAR! It blew because the back aliment wore down the inner tire on both sides. I never knew, BUT CARCITY DID AND YET HANDED ME THE KEYS!!! Look,these are brand new tires and still look brand new,except the totally wore down inner tire that on both sides have exposed belts and thin rubber. CARCITY KNEW THIS!!! THEY PUT ME AND MY FAMILY IN THAT DEATH TRAP!!! After contacting Carcity and pretty much being told that I'm on my own on a vehicle that I pay close to $700.00 a month for. These are the kind of people that are monsters. So if your thinking about signing with these people, I encourage you to please protect yourself and your family by not doing so. It's not worth it. Look elsewhere if you value the lives of your family. I almost lost mine...

Do not go there they cheat you sell U replace with nother car they tell U take it or lose your deposit

The company has a false advertising campaign, 39 dollars down isnt correct i was told 2000 or no deal

Great experience

This is my 2nd purchase from Jason May at Car City. I was very happy throughout the entire process Jason went to all the lengths to make sure I got the best car for me.

It was easy to deal with Car City. Jourdan was extremely knowledgeable and was a pleasure to deal with. Faysal who handled the paperwork was very accommodating. When we decided not to go with an extended warranty, Jourdan did not apply any extra pressure to get us to change our minds. Both were more than happy to answer our many questions. Highly recommend.

TERRIBLE! My daughter purchased a vehicle the salesman/manager stated they only start their vehicles once a week and the car she was purchasing started a by little rough, so it needed a new battery, but all the fluids were checked and oil changed so she would be good for awhile. She went to this locations service provider and had to make an appointment so she did. Ironically they couldn’t get in for several days. She went to her appt at 9 am… at 6 pm they still hadn’t touched her vehicle and closed leaving my daughter without repair. The manager blamed my daughter because she couldn’t leave it there, knowing she needed a ride home and to pick up her 1 yr old. But offered my daughter gas money because she would have to come up a second time. The alternator was bad… the manager from the service provider that car City sent my daughter To stated to my daughter and I that they were never told about the car over heating or anything and informed her there was no coolant in it. A few days later, the vehicle over heated, tranny skipping, power steering became bad, and wouldn’t run and left her stranded. The manager instructed my daughter to get it to car city so it can be looked at….I called and demanded car city to send a tow truck and the response from the manager/salesperson after telling him where the car was in this small town was 4 times was “I don’t know where that is I need a physical address and the key”. Minutes later I called back and after trying to tell him the requested info..he said a tow truck was on its way. This salesman/manager was rude, unprofessional, not helpful, sarcastic, demeaning, insultive and was caught telling lies several times my daughter wanted to return the car after the first week because it had nothing but problems since she trusted the salesman/manager and left the lot with it. She was told she could not return the vehicle . It took about 3 days to get a rental vehicle to my daughter, another salesman had her sign a paper just because “ you can’t get a service car unless your car was i. The shop, and yours is”. The day after she got the service car , the wheel bearing went out, the tranny stuck in 1st gear and she is stranded with her son 300 miles from home on a Saturday morning 930am . Called the salesman/manager and he was no help… gave a number to the warranty manger Alan and here she is, still waiting on a return call, its Sunday … car won’t start and car city just left her ….I have made contact with the sales person/manager several times, I’ve even called and spoke to managers from other stores…. No help from any of them…. My lawyer is going to have fun with this.

Over $600 a month for a $6000 dollar vehicle 🚗 enough said. My fiancé got a car with them and she realized she was getting completely ripped off so we left that piece of crap in their Parking lot now they want to garnish her wages. Good luck chuck!!

Been with Car City since November 2017. Need different vehicle, so traded in one for caravan. June 11,2021. Broke down and was stranded June 18th. Now van needs$850 work and it's in the shop. Perhaps mechanics and dealers need to really know the cars before putting a family in one. In 2017 we first picked a van we took back there very next day and got a Road worthy van. Loved that one. But 2 out of 3 vans have not been ready for the road off that lot. Not sure what i should do.

If i could i would give them no stars. I bought a van and have paid 4 payments and had it like 2 weeks the rest of the time its sat at the shop. Never ever again i dont even want it back. I could go on and on with the problems . All bull****

They help me when nobody else would. Brandon did a great job getting me the truck I wanted.The $39 dollars down was a great help as my funds were low. I'am driving now instead of walking. Thank you you Car City for helping me when I really needed it.

This god car city enjoy the,smart My experience and my friends experience very fany,

Why sell a car with problem after problem bought a Mitsubishi sedan for $3000 you had it for 5000 I’m on a pension and it’s had water leak in the hole car you didn’t fix properly had the car for not even 3 months and the gear box went in it now I’m on a bus again because I’m still paying that 3000 dollars loan back and have no car at all it’s a joke how you can sell a car for that price and it didn’t last me that long won’t ever buy a car from car city ever again

Excellent. They helped me get a car when i really needed it

Best place to get a car. Everyone was very helpful and respectful. I would highly recommend.