Car City
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I am a 3 vehicle Car City Client
I am a 3 vehicle Car City Client. I have paid off 2 vehicles and went full term. Orbit Leasing is AWESOME and has helped me in times of difficulty. Car City of Battle Creek however lied to me regarding the service work that was performed on the 2013 Journey Crew I purchased. Like other reviews here, this vehicle straight off the lot was a death trap. The extended warranty does not cover parts that are defective and have not broken. Finding a reputable service center for $85/hour who wants to deal with the extended warranty is a needle in a haystack. My 2013 Journey came with new tires..yet Car City claims they have a 21 check point, and work on these vehicles to make them sellable. After going through the first set of new back tires they put on after only 2,000 miles, I had no clue what was wrong with my SUV until recently, when I was told by a technician that the lateral Tow Kick Control Arms are defective and need to be replaced. Car City would have known this before they added new tires to my vehicle, and chose not to replace the defective parts. I cannot drive this vehicle no more than 40 mph in any type of slippery conditions or the back end wants to come swinging around. My wife refuses to dry the vehicle siting its too dangerous. I have ordered parts, and will spend out of pocket once again to fix a vehicle that Car City should have repaired prior to it's sale. I will NEVER buy another vehicle again from them...NEVER. I feel they have lost my trust, and after reading bad reviews here, its only obvious they do not do what they advertise. update...01/05/2022...Precision Claims will not honor a suspension part if it is not "broke" instead of defective. If you honor my "valued customer" status, you would fix the problem at no charge to me, since you sold me the vehicle with a defective part, and claim your 21 point check point would have caught this to begin with.