Car City
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TERRIBLE… stuck and stranded far from home
TERRIBLE! My daughter purchased a vehicle the salesman/manager stated they only start their vehicles once a week and the car she was purchasing started a by little rough, so it needed a new battery, but all the fluids were checked and oil changed so she would be good for awhile. She went to this locations service provider and had to make an appointment so she did. Ironically they couldn’t get in for several days. She went to her appt at 9 am… at 6 pm they still hadn’t touched her vehicle and closed leaving my daughter without repair. The manager blamed my daughter because she couldn’t leave it there, knowing she needed a ride home and to pick up her 1 yr old. But offered my daughter gas money because she would have to come up a second time. The alternator was bad… the manager from the service provider that car City sent my daughter To stated to my daughter and I that they were never told about the car over heating or anything and informed her there was no coolant in it. A few days later, the vehicle over heated, tranny skipping, power steering became bad, and wouldn’t run and left her stranded. The manager instructed my daughter to get it to car city so it can be looked at….I called and demanded car city to send a tow truck and the response from the manager/salesperson after telling him where the car was in this small town was 4 times was “I don’t know where that is I need a physical address and the key”. Minutes later I called back and after trying to tell him the requested info..he said a tow truck was on its way. This salesman/manager was rude, unprofessional, not helpful, sarcastic, demeaning, insultive and was caught telling lies several times my daughter wanted to return the car after the first week because it had nothing but problems since she trusted the salesman/manager and left the lot with it. She was told she could not return the vehicle . It took about 3 days to get a rental vehicle to my daughter, another salesman had her sign a paper just because “ you can’t get a service car unless your car was i. The shop, and yours is”. The day after she got the service car , the wheel bearing went out, the tranny stuck in 1st gear and she is stranded with her son 300 miles from home on a Saturday morning 930am . Called the salesman/manager and he was no help… gave a number to the warranty manger Alan and here she is, still waiting on a return call, its Sunday … car won’t start and car city just left her ….I have made contact with the sales person/manager several times, I’ve even called and spoke to managers from other stores…. No help from any of them…. My lawyer is going to have fun with this.