We love our car
We love our car! Excellent customer service

10 months ago
I dealt with Jordan out of Ottawa , this guy went above and beyond for me . After the purchase of an amazing F150 it took a little while for my prior loan company to be paid and during that time I had... See more
Over a year ago
‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and I come to find out they have sold me a car with finance on it I am now out 12 grand... See more
Over a year ago
Worst place to get a car from they have a GPS lock out box wired into your car when you get behind on your payment I was out of town with family and the payment is due January 2 and they locked my car... See more
Over a year ago
They made buying the car so easy I was impressed. Now day 5 having issues with the car. Called the salesman who sold me the car told me he had nothing to do with my issue he is just a salesmans but he... See more
We love our car! Excellent customer service
I was in and out fast with the car that I wanted looking forward to many years of service with car city
Car City was very helpful, patient, and kind. They got us approved and in the car we wanted the same day.
Always a pleasure to do business with them
The car has been ok (not as good as expected for the price paid) but the service has been awful. Overall, not a particularly good experience.
Great customer service
My first time signing for a car instead of just cash up front. Was very pleased with the experience, they treated me with respect and I didn’t feel like I was getting manipulated or getting the raw end of the deal. From my experience it’s a very honest dealership. Would very much so recommend Car City to any friends or family that were interested in a vehicle.
very satisfied
I was looking for a specific style of vehicle at a reasonable cost monthly. I was greeted and helped promptly. I found the car of my dreams and drove it home in under 2 hours. My family loves it, which makes me love it even more!
Thanks Toni and Kyle. Car #4
Just gotta say how completely thrilled I am with my new car! These guys are true professionals! This was my third car from them, I will continue to stay with car city! Awesome job!!!
From start to finish we were treated with kindness, respect and professionalism. We were well informed about our options and how the buying process worked. Once we picked a car, Jeff and Ryan both made sure we had all the information available about it's history. We would absolutely recommend the Cadillac location to anyone if our friends or family.
Barry is very personable and helpful. Had a great experience buying my ford escape
They were fast... I went in looking for a specific car and they got it for me. I have been car shopping for a while and everyone tried to give e the run around. Then I heard about car city and had to check them out... needless to say I am so glad I did! I was able to pick my payment, how I wanted to pay, and how often. If I ever need another vehicle I will be at car city every time. We went in filled out an application, told them the vehicle I wanted, and they found it. They brought the vehicle to there building and called me. When we got there we test drove it, and I was in love lol!!! They didn’t try to screw us on the contract they explained EVERYTHING so we weren’t being ripped off. We signed all our paperwork and took my new baby home. Thank you car city! I tell everyone about you. I will be back for my next vehicle.
Great people, fast approval, and got the perfect vehicle. Very happy!
Very helpful and willing to work with you to help
They approved me fast. I was able to choose my own vehicle. The salesmen were nice. I have horrible credit but they gave me a chance, in my opinion the chance they gave me is costly, the price I have to pay for having bad credit.
The people are great. The vehicle price was fair. However, the payback of double the vehicle price and the 6 extra payments due at the end of the term is insulting and the most egregious fiduciary transaction I have ever seen.
Very nice and helpful. Would definitely buy from them again.
Couldnt be happier with the service i received from Karen at car city Muskegon. Friendly and polite and was able to answer every question I asked
Based on analysis of 71 reviews rated 1-2 stars for Car City
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
“And thank goodness we purchased warranty as not even 12 months later we had a $3800 bill ( and the warranty didn't ev...”
“Worst place to get a car from they have a GPS lock out box wired into your car when you get behind on your payment I...”
“PRESTIGE MOTORS at Car City are the absolute biggest joke”
“‼️⚠️ stay away from them ‼️⚠️‼️ motor one sold me a car I paid cash it has since been totalled from hail damage and...”
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Car City is an auto dealer operating in Michigan and Indiana, specializing in providing financing solutions for individuals with bad credit, low credit, or no credit. The company offers a diverse inventory of vehicles, including sedans, SUVs, coupes, and trucks, ensuring customers have access to a wide selection to meet their needs. Each vehicle is backed by a 6-month/6,000-mile warranty and a money-back guarantee, reflecting the company's commitment to customer satisfaction. Customers can easily apply for financing through Car City's online platform, which also allows them to view a curated list of vehicles within their approved price range. The company offers flexible shopping options, including the ability to pick up vehicles at one of their many locations or have them delivered directly to their homes within the service areas. Car City aims to simplify the car-buying process for those facing credit challenges, making vehicle ownership more accessible.
This profile hasn't been claimed by the business owner.
Car City garners a mix of reviews, with a notable 80% positivity rate reflecting commendable service and customer experiences. Many reviewers praise the staff for their helpfulness and dedication, highlighting individuals like Jordan, Steve, and Cindy for going above and beyond during the car-buying process. Customers appreciate the ease of transactions and prompt approvals, often receiving their vehicles quickly and without hassle. However, significant concerns arise regarding vehicle quality and post-purchase support. Several consumers report issues with cars shortly after purchase, citing problems that were dismissed by staff, leading to frustration. Complaints about hidden fees and poor customer service experiences also surface, suggesting a lack of transparency.
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