nice hotel good location decent food…
nice hotel good location decent food but the whole place needs decorating.on the last night the bar closed at ten o clock not good enough

9 months ago
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
9 months ago
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The... See more
9 months ago
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
9 months ago
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the s... See more
nice hotel good location decent food but the whole place needs decorating.on the last night the bar closed at ten o clock not good enough
Helpful and courteous staff, especially when we are looking for single rooms
Staff excellent, hotel selection brilliant.
Trip was as advertised. Good day out with not too much walking. Recommend for people with limited mo out.
Good value for money
Easy to book & always look forward to our trips
booking was quick and smooth
Always get value for money. Staff are so friendly and happy to help.
Went to our local office in Middlesbrough to book. It's great having this facility. All staff are always friendly, informative and very helpful. Andy dealt with our booking and we couldn't ask for a better booking experience.
Very helpful reliable friendly and officiant service
Staff are always very nice and efficient
Brilliant help on the phone from the Ladies. Website would not recognise a travel voucher, but no issues on the phone. Kept well informed, correspondence is easy to follow and the coaches are clean and comfortable. Drivers are knowledgeable and entertaining too! Best part is the pricing. Definitely the best out there.
Great holiday at a super price and easy to book
Booking process easy
I had difficulty booking online(problems my side) so I decided to phone, the service I got was a very satisfying one the lady who took my booking was extremely helpful polite and made me feel important, that is why I book holidays with caledonia travel they are very reasonably priced. I've booked two holidays and a day trip already this year and will sneek in another no doubt.
Recently booked a 5 day trip with Caledonian travel and received the best welcome and excellent service when visiting the office. . The staff were very helpful and answered all my questions, offered suggestions and noted my special requirements - nothing was too much trouble at all. Totally recommend booking with this company.
When I'm booking a holiday and there are no single room available they always go above and beyond to try and fined you a room where ever possible .
The customer services team were very helpful with my booking with a voucher given from a previous, disappointing excursion. So I am prepared to give them another chance as it may have been a one off
The customer service lady who I spoke with regarding our preferred booking was excellent. She knew exactly what my preferences were and the whole process went very smoothly.
Excellent customer service from Kirsty made the booking so easy and the necessary paperwork was emailed to me as soon as I put the phone down.
Based on analysis of 25 reviews rated 1-2 stars for Caledonian Travel
“Shocking trip Mystery , was told that it was a new route”
“I think the matter was raised within their customer service team, stating my email address within the email (although...”
“When l complained about Blackpool & Chester zoo they agreed with me but never got any compensation after paying for n...”
“They'd sent their response to my complaint to my original travelling companion, and included that person's email addr...”
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Caledonian Travel is a travel company that specializes in providing a range of holiday packages and travel services to customers seeking leisure experiences. The company offers a variety of travel options, including coach holidays, city breaks, and hotel accommodations, catering to both individuals and groups. With a focus on customer satisfaction, Caledonian Travel aims to deliver memorable travel experiences through well-organized itineraries and a commitment to service excellence. Targeting a diverse clientele, Caledonian Travel serves travelers looking for convenient and enjoyable ways to explore various destinations. The company emphasizes accessibility and affordability, making it suitable for families, couples, and solo travelers alike. Through its website, www.caledoniantravel.com, customers can easily browse and book their desired travel packages, enhancing the overall booking experience.
Caledonian Travel receives high praise from many customers, with an impressive average rating of 4.5 out of 5. Reviewers frequently highlight the ease of booking and the quality of the drivers, noting their friendliness and helpfulness, particularly towards those with disabilities. Many express satisfaction with the trips and excursions, describing them as well-organized and enjoyable. However, some customers voice concerns regarding hotel accommodations, particularly for those with mobility issues, citing inadequate facilities. There are also complaints about refund processes and seat changes that have caused frustration. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers appreciating the value for money and the quality of service provided.
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