Budget Car Rental Ireland Reviews

When picking up a car, we were asked to sign to a tablet to agree to pay drop off fee, gave credit card for deposit and then 5 days later a receipt turns up with +£300 worth of charges they'd added without asking. Car and insurance was pre paid in advance so nothing else was needed to pay at pick up apart from drop off fee. Scammers. Have tried to get money back but as we'd signed they wont return. Horrific experience from a so called reputable company. Avoid at all costs. Have gone round and round in circles with trying to get £200 back that was overpaid, I wouldn’t leave a scathing review if I hadn’t already spoken at length for weeks with budget customer services.

No issues so far.everything is smooth quick and easy.new cars for a goid price!

Do not rent with Budget car Ireland they commit Fraud. I had two issues. After using Budget car from Dublin airport my credit card got cloned and charges were done to it. At the time I thought it was just coincident and that it doesn't have anything to do with Budget. On my trip I had a small accident where I drove into the side of a bridge at 5km/h. I literally scrapped the car there was little damage to the car. I got a quote from my uncle and he said it will probably cost about 100-200 euro to fix and the car rental companies normally charge double on that and I could expect to pay around 430Euro. When I gave the car back I explained the situation. And they kept the 1500Euro deposit saying they would refund me the balance when it is done. I didn't like this at all but it seemed it was pretty standard. I had to wait almost a month to get an answer from Budget and they ended up charging me 1419Euro and said they would refund me 80Euro within a week. When inspecting the repair quote they added a whole bunch of stuff to it that I did not do. The actual damage that I did came to about 400Euro (like my uncle said it would) but they went ahead and added another 1000Euros worth of repairs at my expense. This is blatant fraud! Do not rent from them, if you have to take out full insurance because if you cause a few scratches they will charge you for other repair as well.

excellent service. Friendly and helpful staff.

When we returned the car we were told to take it back to the airport (which was nice as we collected the car in town) When we returned the car they failed to mention that we needed to go to a special area rather than car drop offs so I had to wait for my fuel refund but someone would be in touch. No one was in touch but my refund was processed quickly

Wouldn't recommend renting a car from Budget. You might be attracted with lower prices but service is quite bad. Especially would recommend to anyone who is looking into renting frequently with one company. The lack of any loyalty programms and you certainly won't get any discounts with them. Also biggest problem with them is you have really nice people working for them at the counter who know who are their loyal clients and they treat you as one, would allow you to come just bit later that it says on the contract and then 2 months later you get an invoice from head office charging you for full day. This miscommunication is unexceptable as well as taking money of my account before invoice ever came to my home address. All together sad.

Very friendly and helpful staff, got an upgrade on the car for free. Getting the car and the return went by very quick. Next time again with budget.

Booked a car online in Australia though wisecars they are scammers.They advertise cars in Ireland for $10 per day plus you take out insurance. I thought was really good so I booked and paid for it, all I had to do when I got to Ireland was pay €70 they sent me a voucher to confirm my payment. When I arrived I got the shuttle bus which I had to wait for about 30 mins for to budget office. Then when I arrived there had to wait about an hour to be seen as was very busy. To be then told even though I had my voucher that showed that I had paid already and only needed to pay € 70 that I had to pay the full price of about €500 and also had to have credit card with €1500 on it in case of damage. Which I didnt have so came out with no car. I started my holiday in tears thanks to Wisecars plus about 3 hours later than should have been and I didnt even get the money back that I had already paid cause budget cars said they hadnt received it yet.😡😡😡

Truly terrible service. Had to wait an age to collect car and then had a rude and abusive member of staff.

Would use these again. Excellent. Efficient. No problems. Good value for money.

Excellent from start to finish. I used BudgetCar at Belfast International for a week of rental. Everything went very smoothly; inexpensive, within walking distance, no hassle collection or drop off and the staff were friendly and helpful. People are all too often frustrated with hire companies because they haven't bothered to bring the required documents/credit cards.

Everything was really straight forward & all went to plan. Customer service on the desk was excellent & clear & on point...... Car was great, comfy, spotless & a lovely drive. Handing the vehicle back was also really straight forward & customer service was great again. Thanks Budget!

Booked a hire car online though wise cars which put us into budget. I booked the added driver and the reduced excess insurance. A payment came off my card and the confirmation said I had £65 left to pay on collection. It turned out at the desk I had £126 still to pay despite me arguing what what shown on the paperwork. Was a citron c3 we got which was dirty and dusty on the inside and only had 3 quarters a tank of fuel not full as paperwork stated. Once we got out the airport we found the car misfires, looses power and pulls to the left. Returned the car today, full of fuel and told the man that checked it inside and out that it pulls to one side and misfires and all he could say was oh it must need tracking done. Haven't had my £100 back from the fuel yet I expect it'll take a day or so bit of a rip off considering we filled it for £45!! Easy enough to deal with at desk etc but online looks like a great deal until you actually get to the desk. Will look elsewhere next time

Booked everything online. Decided to get separate insurance for the year instead if a one off cost which was only a bit more. Got to the airport and as i didn't have a credit card with me they made me take the daily insurance to reduce the excess fron £1000 to zero. It wasnt clear the consequences of not taking the insurance with then beforehand. It is an absolute scam. Paid a fortune on insurance. They wouldnt take it from my debit card either. Do not use if if you do read through all the terms and conditions.

AVOID AT ALL COSTS!!! I come home to Ireland at least 3 times a year and always rent a car. First time to rent with BUDGET, my husband and I arrived at their rental office at Terminal 2, when I presented my credit card (Italian) which says "debit bancomat" They refused to take it. saying it wasnt a credit card. without any check whatsoever!! Obviously we were very annoyed and tried to explain that "debit bancomat" in Italy means just that you can take cash from a bank machine. James, Who appeared to be maybe a manager came over and was extremely rude to us. We tried to explain again the reason for debit but they refused to listen hardly looked at the card and told us no way. Telling me husband he "needs to calm down". I then turned over the card to show where it says CREDIT to which they abruptly accepted. James then went on a call and continued to ignore us without so much of an apology. Extremely disappointing as an Irish woman coming home to visit, to be met by this ignorance of not knowing credit cards in foreign countries. Thankfully I am Irish and so speak English, but for foreign travellers they may not understand and be left frustrated with no rental. Train your staff better BUDGET!!

Long queues. Lack of customer service. Not on the side of the customer.

Had a really positive experience with the company (Dublin Airport branch). Didn't examine the vehicle thoroughly during pickup and though that I have scratched a car but upon returning the vehicle they have fairly pointed out that scratch was already there and did not charge me even though I had no insurance cover. Honest and professional behaviour. Extra kudos to the young lad who inspected the car upon returning.