Browns Shoes

I feel bad for other people who had issues with their order but I didn’t have any issues with my order. I absolutely loved my shoes and the delivery was quick received the order within 3 days and I ordered one pair of B2 brand’s shoe they are comfy and liked the quality. Would recommend this website.

I ordered a pair of boots on sale. I was extremely disappointed to find the boots were two different sizes. I received a free return label and sent the boots back. It has now been 7 weeks since I sent them back and have not gotten a refund. After reading the other reviews on there, and realizing I am not the only person who received two different sized boots, I don't think ill order from browns again. The prices are extremely high, making one to expect a quality product with excellent service. That was not the case at all here, or with many many others. How can you provide such sloppy products and services at such ridiculous prices... this is absurd. The boots also looked a little worn, which was discouraging as well. All around, regretful experience.

Please read the reviews before ordering I wish I would have read the reviews before I placed my order. It took them almost a whole month to give me a tracking number but before then it took so long to receive the tracking I asked 3×'s to be refunded my money back. They keep sending me bull 💩 emails saying how sorry they were and that my order will arrive soon. I just wanted my money back. I received 1 pair out of the 4 that I ordered on April 29 and they were a size 11 which I ordered a size 10. I asked for my money back several times and they refuse to refund me my money. Than did i reserch on this company and i found their help which is Six zero seven⁴³⁸ ³⁴⁹⁸ finally i was able to get in touch with company care department COMPANY FINALLY DEPOSITED MY MONEY INTO MY NANK they do not stand behind the products they sell, and products not even second quality merchandise Nothing like the picture!!! Another dishonest sale

I recieved a purse as my birthday gift with a gift receipt. I went to guilford mall brownsshoes on July 7th to exchange with a sandal. They didn't have my size. The sale person said they will order and will sent it to my address. So far a month has passed and I havn't received it.

I cannot say I ever order online again. I ordered a pair of shoes on July 17 they were shipped on the 18th . I never received a tracking number or update from Browns, however it was provided to me after I asked for it . It has been sitting at the local Canada post terminal for 4 days now. All anyone can tell me is it is a sorting issue and I will need to wait until the 28th until they will do anything further. Spoke with a customer service rep at Browns and she said there is nothing they can do either. I ordered the shoes specifically for an event this weekend and clearly will not be getting them now or even at any point Thanks Browns next time I will just go to the store to do business

Product they did send is cheap have placed a big order for several pairs of shoes, the order I ordered 4 pairs of shoes from this company on March 17 of this year. It took them almost a whole month to give me a tracking number but before then it took so long to receive the tracking I asked 3×'s to be refunded my money back. They keep sending me bull 💩 emails saying how sorry they were and that my order will arrive soon. I just wanted my money back. I received 1 pair out of the 4 that I ordered on April 29 and they were a size 11 which I ordered a size 10. I asked for my money back several times and they refuse to refund me my money. Than did reserch on this company and i found their help which 𝖘𝖊𝖛𝖊𝖓 6𝖟𝖊𝖗𝖔284 three one 31COMPANY FINALLY DEPOSITED MY MONEY INTO MY NANK they do not stand behind the products they sell, and products not even second quality merchandise Nothing like the picture!!! Another dishonest sale Product they did send is cheap

The worst website i have ever dealt with!! Please take care do not order I have placed a big order for several pairs of shoes, the order was in delay I called several times the customer service and they kept saying it’s processing and will go out of the warehouse. And suddenly after more than 10 days they said that all the items i ordered are not in stock and that they will refund me after 14 days. How come that more than 6 items are not in stock!! So why are they appear available online then. And they were gifts taken while traveling so very disappointing i have no time to buy or order from other website. Watch out

Ordered online and got a visibly weary pair of MK boots in the package. When I emailed to understand, I was very rudely and repeatedly asked to return and was told that these items are not always guaranteed to be new. Apparently, it’s okay to get worn and weary items when sold on sale from Browns. It was a hassle and a disappointment all in one.

HORRIBLE COMPANY!!! HORRIBLE COMPANY!!! HORRIBLE COMPANY!!! I ordered shoes back in November 2020 and it is now March 2021 almost April 2021 and I have yet to receive my shoes and they keep saying be patient. I asked for my money back several times and they refuse to refund me my money. Than id id reserch on this company and i found their help which is 845five2one 7245 i got my penny back from them The Date i Buy November 11 /2020 i got penny back 30-03-2021

I bought a pair of WATERPROOF ARTICA ZEST that retails at $298.00 for $239.98. They were supposed to be knee high suede boots. I quickly became suspicious when I received them. The shoe of the boot was suede, the rest was fake suede. I reached out to the chat line and was told that the whole boot was suede...guaranteed. I returned the boots to the store and the clerk confirmed that it was only the bottom that was suede. The description clearly states: Material: Suede. This is fraud. I will not buy from this company again. To sell fake leather for that kind of money and lie about it in writing and on their website.... Seriously???

Ugh. I just tried to place an order online and the order won't go through (multiple times) despite the fact that all the information is correct (I used the very same card/info to place an order with Little Burgundy). I have contacted customer service, but it doesn't seem like the issue is going to be resolved - super irritating as I'm trying to get my husband some new boots and want to minimize trips out since I'm about 5+ months pregnant during this COVID fiasco.

I received boots that were two different sizes and no return label. I tried contacting customer service 4 times and received no response after a full week. I had to drive over an hour to the one store that had my size, spending my gas money and putting myself at risk in a mall during covid, while pregnant. Will NOT be shopping here again.

Me and my wife were at their Chinook mall branch yesterday and saw matching pairs of shoes we liked. There were no available sizes for both of us so we ordered, paid for them right away and have them shipped to the same store. Afterwhich, my wife and I asked the salesperson if we could try our desired sizes from the same shoe brand even with a different style just to make sure we ordered the right sizes. Her face suddenly turned sour and seemed irritated, she then went to their stock room and brought out 2 pairs of shoes as requested. I was about to try mine when I noticed she gave me a size 8.5 instead of 9. I said to her, "I think you gave me the wrong size because this is 8.5." Instead of saying sorry, the lady replied "well it says 9 on the box!" I didn't get her name but her hair had green highlights. Now I can't help but wonder if Browns teach their staff proper customer service because she obviously didn't like what she was doing. Also, are we supposed to just agree with her even if we knew the sizes didn't match?

Brownshoes website is suck. Don't order from their website.

J'ai acheté en ligne une paire de bottillons Dr.Marten's pour ma fille pour lui offrir le jour de noel. Ma fille à déballé son cadeau et essayé les bottillons pour ensuite se rendre compte qu'il y avait une pointure 2 et une pointure 4 dans la boîte. Inutile de vous dire que la surprise tant attendue est complètement gâchée! J'essaie de joindre le service à la clientèle en laissant des messages vocaux (personne au bout du fil) et en écrivant un courriel sans succès. Je suis vraiment déçu du service et surtoût de l'erreur de pointure qui normalement ne devrait jamais arriver...

Such poor service. I ordered a pair of shoes and they are apparently defective. Why are they showing as available when there's a problem with them? I rec. My order confirmation but they claim my email was wrong and they couldn't send me the cancelation email.. hmm.. They were the ONLY pair I could find. I asked for compensation but there apparently don't offer that? I work in e-commerce and if a cx is not happy we will do what we can to make them. Definitely won't be shopping with them again

Apparently if an item is on sale it means they send you old, worn shoes. One of the boots that I got is clearly new and the other was clearly a floor model/has been tried on who knows how many times. I am very disappointed. I contacted customer service and they gave me the option to get a refund (which is super inconvenient because I have to spend time dealing with shipping them back), but I am still very bothered because I feel like I was very mislead. Plus I was really looking forward to getting such a great deal on a cute new pair of boots! Buyer beware!