Browns Shoes
View company profile →
Poor customer service.
Me and my wife were at their Chinook mall branch yesterday and saw matching pairs of shoes we liked. There were no available sizes for both of us so we ordered, paid for them right away and have them shipped to the same store. Afterwhich, my wife and I asked the salesperson if we could try our desired sizes from the same shoe brand even with a different style just to make sure we ordered the right sizes. Her face suddenly turned sour and seemed irritated, she then went to their stock room and brought out 2 pairs of shoes as requested. I was about to try mine when I noticed she gave me a size 8.5 instead of 9. I said to her, "I think you gave me the wrong size because this is 8.5." Instead of saying sorry, the lady replied "well it says 9 on the box!" I didn't get her name but her hair had green highlights. Now I can't help but wonder if Browns teach their staff proper customer service because she obviously didn't like what she was doing. Also, are we supposed to just agree with her even if we knew the sizes didn't match?