9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Todd Armstrong was helpful. Found me the best deal he could. Beat any deal I gave him. He Had a lot of patients as I kept finding different offers and deals. He done great for me
The ladie I was dealing with (donna) was great answered all my questions professionally all my queries and reassured me that I would enjoy the cruise never been on one before she reassured me that I will with the family get great memories with book again
Broadway Travel were fine and helpful. Unfortunately some other organisation got into their phone numbers and scammed me. Make sure you are dealing with BT themselves.
Christopher was fantastic, very patient and helped us chose the right hotel for us, no question or request was too much trouble
Excellent in every way. Highly recommended. Will definitely use Broadway again.
I find the ease of booking really good .I always manage to book a break at the price that suits me and my pocket .I like the fact that private transfers are easily arranged and through yourselves . sometimes organising the flight contact can be a bit troublesome.
I am very pleased with the customer service given and will definitely recommend to my friends
First class customer service, went way beyond what was expected. Thank you Kirsty.
Only booked so far but that was easy online.
Third cruise booked with Broadway Travel, both Chloe today & Donna previously have been extremely helpful and a pleasure to deal with. Thanks ladies!!
Efficient and effective service
Easy booking Chloe was great
WAVELL WAS VERY HELPFUL AND FOUND US A HOLIDAY IN OUR BUDGET. THE ONLY THING I WOUND SAY IS MAYBE A LANGUAGE ISSUE. COULDNT ALSO UNDERSTAND WHAT HE WAS SAYING. BUT HE WAS VERY HELPFUL.
Iantha was very helpful, professional and arranged our holiday without any problems. We used Broadway travel last November for a holiday to Sharm el Sheik and was dealt with in the same professional manner. Will continue to use your company. Thank you.
Had some issues in regards to extra charges to the holiday which I was unhappy with and the situation was not delt with as I’d expect but eventually was sorted with Jacqui and a compromise reached, I appreciated her willingness to listen and to take my account into consideration,had it been handled differently to start with my review would be higher
Easy to navigate a booking and all relevant documents sent swiftly
I’ve been travelling abroad with Broadway Travel for many years and I find the staff very helpful, always polite and courteous. They literally go out of their way to make sure the holiday fits your every need. Thank you and regards, Michael Knight
Always deliver
Broadway travel is my go to travel company and this will be my second holiday booked this year. I have always found them to be friendly and very helpful. Everything is explained clearly and you feel very confident in there advice.
Booked our 2nd MSC cruise with Broadway Travel. Amazing customer service from Kirsty & Amanda. Nothing is too much trouble even tho it’s took a few weeks on our part to get dates sorted & these girls are just so helpful. Definitely recommend 110% Thanks again girls.
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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