Excellent service from Gabriel
Excellent service from Gabriel

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Excellent service from Gabriel
The accommodation you advertised and I booked wasn’t available.after nearly a week of asking for a refund I was given one minus 100 pound ,but thanks to the Intervention of Lisa I was offered the full refund and restored my faith in the company.Thank you Lisa.
Really quick and easy to book. Donna from the cruise team called me back exactly when she said she would. Good price.
Lantha Smith was very good, she made us feel confident to book the holiday we found today. Professional and on the ball. Jayne and Steve
Ok this is easy cheaper by far as per usual and always given the best deal that is possible easy to deal with and been booking with them for several years
Very helpful
Fred was amazing, he listened to us, gave all the info we required to make the right decision to book a holiday with Broadway.
Lovely booking experience with Broadway Travel. Our adviser Fred was extremely courteous and helpfull, he went the extra mile to tailor our ideal holiday at the right price. Highly recommended company
We have booked with Broadway travel many times and always had great holidays at really good prices. The quality of the hotels is very good and many times we have had a free upgrade.
Really friendly and very helpful service,thankyou!
Great offers , easy to book
Quickfire deal! Sorted promptly without any fuss!
Competitive prices.
Booked several cruises with broadway travel cruise and always had the best service and support . Would highly recommend as they take care of everything and help and support with any issues from support with a disability room to accommodating my several foster children in cabins to suit .
I did initially have a problem with Broadway travel when booking for my daughter and boyfriend to join us on a short break . However a call from their customers services was excellent and as promised the lady arranged an acceptable solution . Just booked with Fred , who was very kind , efficient, courteous and helpful . My faith in Broadway travel is restored , excellent service and care , one happy lady and family . Thank you
Becky was fantastic!! Amazing communication throughout the booking. So helpful. Cant recommend her or the company enough
Well where do I begin. Kirsty from Broadway travel certainly went the extra mile to help us with our out of pocket expenses and followed it with a result by pursuing compensation for flight cancellation under EU regulation 261/2004, which she actively took on on our behalf and we soon received compensation for the cancelled flight. I am absolutely delighted with the efforts and the communications from Kirsty and the Broadway Travel customer service team as a whole and would have no reservations in recommending or rebooking with Broadway travel group in the future. A huge thanks once again for your efforts and for the constant updates, it really meant a lot.
No problems with the booking process - did it on line in not much more than 5 mins.
We have just returned from our first holiday booked with Broadway Travel and had a fabulous time. We felt that we had obtained excellent value for money, and the service provided by Broadway Travel was comprehensive yet straightforward, and we were kept informed of any changes to holiday details, in the time leading up to our departure. We have in fact, booked another holiday with Broadway Travel to a different destination, next year, and are confident that we have obtained a similarly great deal and are looking forward to our next adventure already!
First time with Broadway Travel and already had great service, rang me at the arranged time and all information quickly passed on
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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