Good prices!
Booking was easy, information arrived quickly and price was very good. Looking forward to the trip now.

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Booking was easy, information arrived quickly and price was very good. Looking forward to the trip now.
As advertised there was a genuine price benefit by choosing Broadway and so far because we have not travelled the service support has been excellent.
Couldn’t have got better help from your advisors. Well done and thanks very much
Very competitive prices and excellent customer service
Lovely customer service man, brilliant service couldn’t ask for better, explained everything to me clearly and precisely. The gentleman deserves a raise !
Just booked a great trip with a lovely guy called Todd. Have to say I was sceptical at first as got the info from Facebook but Todd and his manager were amazing. I have all the information I need for our booking. Todd was so lovely he searched for the best deal for us and called when he said he was going to . He always messaged first to make sure it was convenient for me to talk. Absolutely great service and will certainly use you again.
Easy to book holiday best price. So helpful when I needed help. So far so good.
Booking process very easy. All options and prices clearly set out.
Chloe the agent on the day was really helpful and informative with regards to the terms and conditions and information about the app and how it works. I felt the customer experience and service i received was excellent.
Very easy booking process. We've used Broadway Travel many times and have been very pleased with the holidays offered
Anthony was extremely helpful and efficient. He was friendly and made my booking a very easy and pleasant experience
Always Good value for money holidays
This is the 3rd time have used this company have always found them very helpful our Travel Advisor today was Anthony Hudson went above and beyond for us today Thank you
Quick response to Facebook messages and then followed up to make the booking process easier by a telephone call
Very helpful assistant and a great value holiday to Montenegro.
Anthony was clear and thorough
We have booked many hols with you. This was competently arranged by your advisor. As a person with hearing difficulties the only issue was understanding what was being said…particularly when it came to reciting the terms of business. Much easier if you just put this in an email. And, please, always train your staff to talk slowly and with good diction.
Fantastic service again.
very nice team , smooth flow information with no presure of booking , easy payment plan and quick access to our booking
I didn't get a booking confirmation so thought Id made a mistake and rebooked. I then got two confirmations. Rectified and refunded within a matter of minutes; nothing was too much trouble. Great service
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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