Really helpful and responsive
Really helpful and responsive. Great service

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Really helpful and responsive. Great service
Excellent service
Excellent service Chloe helped with with my holidays.Always book with travel agent not anymore I will be using broadway travel. Keep doing what your doing guys bringing us these deals great team
Always great service from Amanda and the team at Broadway travel. We've booked many cruises and will book more to come. Thanks again Mark and Joann
Dealing with Diana,very helpful and efficient. Booked break to Budapest so quickly,beautiful hotels and flight and private transfer.Great price. We have travelled with Broadway Travel about 5 times,great!
Booking was OK
Not my first cruise booking with these guys and I certainly hope its not my last. Experts in what they do and a fountain of knowledge when it comes to helping with any questions regarding the ships and itinerary. Dealt with Kirsty and she couldnt have done anything more to help me secure our next fantastic adventure. Really cannot speak highly enough of the Broadway travel cruise team. Thanks for everything.
Friendly and knowledgeable.
I arranged our Montenegro holiday by phone and Diana dealt with it quickly and well. She was friendly, a very good communicator and was able deal with all my questions without a hitch. Arranging a holiday can sometimes be a little stressful, this was not the case. Well done Diana and well done Broadway
Wavell was very efficient and friendly
Everything was very clear and explained if I did not quit understand. Each detail of the flight, transfer and hotel accommodation was explained
So far it has always been easy and quick to get a query answered on the phone.
Easy to use and book
They were helpful and open to answering questions
Helpful and knowledgeable. All queries dealt with and explained
Having used Broadway Travel before, it was great to find that the level of customer service was still as good, if not better. Wavell was extremely helpful, courteous and professional. He called back as promised, in a very short time, to confirm an exceptionally good price for our planned holiday, backed up with an immediate email confirmation of all arrangements. I have no hesitation in recommending this company - indeed, many of the "big names" could learn a great deal from them. Thank you.
You get great customer service from this company. Their telephone agents are brilliant and know their jobs Wavell helped us this time and was highly professional, patient and kind. He took the time to meticulously check our requirements before finalising the booking. He was also able to answer any questions we had, occasionally double checking with his manager. Documentation was received by email and instructions on how and when to access boarding passes etc clearly stated. We used the company last year and were delighted with our holiday. We wouldn't hesitate yo use them again. Thank you Broadway Travel!
"I’ve just booked my fourth cruise through Broadway Travel, and once again, Kelly delivered outstanding customer service from start to finish! She patiently answered all my questions (and there were many!) and managed to get me an amazing deal. The entire process was seamless, thanks to Kelly’s professionalism and expertise. I wouldn’t book my cruises anywhere else—Broadway Travel consistently goes above and beyond. A massive thank you to Kelly and the team; I’ll definitely be in touch for my next adventure
Really helpful and got us everything we wanted
Very helpful and cheerful, as always
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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