Operator was helpful in booking my…
Operator was helpful in booking my holiday.

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Operator was helpful in booking my holiday.
Great friendly helpful staff. They are very knowledgeable and do all they can to help.
I feel that once you have booked they become uninterested, in my experience not 1 time but 2 times I have had to chase them on their gold package service which i pay extra for to not have stress..shame because I liked them
Always a seamless process and great value
This is my 2nd time booking with Broadway, I found them on Facebook initially and was nervous to book but i can highly recommend them. They are the best competitively and are very professional and easy to deal with.
The patience and friendliness of the staff while I was looking to book our first ever cruise
After a not so happy review I was impressed with the speedy reply and prompt address to my problem. The young lady guided me through my checking in and contact with the airline Many thanks for replying so quickly I’m not too good with computers and she was very patient with me
The agent was very helpful we have been with you for many years that is way we go back
The assistant was very helpful and knowledgeable regarding the holiday I booked. If the place is as good as this service I'm on to a winner.
Beatrice was excellent.
Very polite and professional
I have booked several holidays through broadway travel and they are always very helpful. I've never had a problem and the company are very helpful. A BIG thank you must go out to Alivia what a very helpful lady top marks to you. Your company should be very proud of you, helping and looking after customers the way you do. Thank you very much
Just booked a cruise for my family, 9 of us in 3 stateooms. Becky was very helpful , friendly and efficient. Nothing was too much trouble as she searched for the best prices. Thank you again Becky , you are an asset to your team, I will book again with Broadway travel.
Easy booking process
Very patient and understanding, a real gent,he made sure I was happy with the holiday.
Easy to understand on the phone, gave us all the information we needed, polite and helpful, always a good company to deal with.
THE HOLIDAY BOOKING WAS EASY AND FAIRLY PRICED
Deepak was extremely helpful he assisted us to get the holiday we were looking for , convenient flight times and excellent price. Excellent customer service and a credit to Broadway Travel. 🌟🌟🌟🌟🌟
Great company to deal with. I have booked several holidays through them and they are always very helpful. I've never had a problem. Also the prices of holidays are very competitive. I have booked cruises, weekend city breaks and hotel stays and all have been excellent and good value for money.
Very helpful staff. Very kind
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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