Very happy with purchase
Very easy site to use and agent was very helpful as I had one query. Looking forward to holiday!

9 months ago
Fabulous service from Iantha, very helpful, I checked the price on line, which was good, to see if they could get a better price, she did 👍👍👍
9 months ago
One phone call in response to an advert on Travelzoo and holiday booked. Great service thank you.
9 months ago
The person I dealt with was very helpful and informative. Answered any question or query with efficiency,
Very easy site to use and agent was very helpful as I had one query. Looking forward to holiday!
Nora never gave up. She worked tirelessly to get us a suitable break......we go in September so 🤞
Great value and a good deal . Happy with the service by Gabriel the travel consultant. Gave good advice.
Michael Evans very helpful read everything back to us so we understood what we were booking
We have used Broadway Travel a few times now with nothing but good experiences
Quick and efficient service. Knowledgeable staff
Great Holiday Deals. Just returned from a holiday last week, and rebooked another. Good Customer Service, very helpful. Will be booking more !
Nathan was able to price match my holiday and then some so very happy at outcome. At least you can speak to someone at Broadway Travel unlike having previously gone with another tour operator where you cannot.
Can say no more than so far so good . We have managed to book with you with no issues so far
Wafvell was the agent who dealt with my booking. He was patient ( I, m 87 ) efficient and very kind and helpful. The whole procedure was explained and my questions and queries were answered to my satisfaction. I am now a fan of Broadway
The chap booking the holiday was very good 👍 found a good deal But Saddly lost the best deal when he spoke to suppliers, so we had to pay extra £195 ,If there is a way of holding the holiday/ deal for 10 mins whilst processing, you would have received 5 stars Thankyou for your reply and the chat we had yesterday, Hopefully the extras you have got for me will make the holiday extra special and on that basis I will now award the 5 stars Thank you
This is the 5th time we have used Broadway Travel and we are very impressed by how smoothly and efficiently every aspect of the package occurs,
Philip was very helpful from the initial query to final booking of holiday package. Wouldn’t hesitate to recommend him to our friends and families Thank you
Clear, helpful information.
Helpfull and informative. Smooth booking .
Very easy booking experience and customer care
I was directed to Broadway from Travelzoo and the booking process was really easy. I was impressed with the website, clear and concise. I soon booked my holiday and the following communications were great. All in all a good booking experience which inspired confidence in the company.
Quality of service friendly customer service excellent price outstanding itinerary. Overall a brilliant experience.well done.
Professional and knowledgeable from start to finish.
Great service and you know help is on hand should you need extra support
Based on analysis of 9 reviews rated 1-2 stars for Broadway Travel
“Cancelation charges were 60% of the total holiday cost and the biggest item in that was the fees charged by Broadway...”
“But Broadway are missing the point of my criticism: namely both the enormity of the cancellation charges at 60%, and...”
“Put flights prices up after booking”
“The worst customer service”
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Broadway Travel is a travel agency specializing in providing low-cost holiday deals, hotel accommodations, and cruise options for consumers seeking affordable vacation experiences. Established in 1948, the company has built a reputation for offering a wide range of travel packages tailored to meet the diverse needs of holidaymakers. Broadway Travel is ABTA and ATOL protected, ensuring that customers can book their travel arrangements with confidence. The primary target market for Broadway Travel includes budget-conscious travelers looking for value in their holiday plans for 2026 and 2027. By offering competitive pricing and a variety of options, the company aims to cater to families, couples, and solo travelers who prioritize affordable travel experiences. Customers can easily search for and book their preferred deals through the Broadway Travel website, which features user-friendly navigation and comprehensive travel information.
Broadway Travel receives overwhelmingly positive feedback, with many reviewers praising the helpfulness and professionalism of the staff. Customers frequently mention the excellent service provided by agents like Iantha, Michael, and Wavell, who are noted for their patience and thoroughness during the booking process. Reviewers appreciate the efficiency in handling inquiries and the clear communication throughout their holiday arrangements. However, some customers express a desire for quicker response times during weekends, indicating that telephone calls could be answered more promptly. Despite this minor criticism, the overall booking experience is described as very good, with many feeling confident in the deals they received. The sentiment is predominantly positive, reflecting a strong reputation for customer service at Broadway Travel.
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