Loss of water in BS20
Loss of water in BS20, updates vague and unhelpful on one of the hottest days of the year, especially for priority vulnerable customers. Complete lack of oversight and control of your network and resolving serious issues.
4.4
Great
96 reviews
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Review summary
Bristol Water receives consistently positive reviews. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
Jackie at Bristol Water on 3/7/2025 who…
Jackie at Bristol Water on 3/7/2025 who answered the phone was absolutely fantastic in every way. I had a new water meter 1 week ago and I didn't really know how to read it properly to see how much my water usage was costing me etc Jackie who was very knowledgeable ,polite,helpful,and friendly ,explained everything I needed to know. I wish there were more people like Jackie answering the phones in other public services. Thank you Jackie
I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
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Company details
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Website
bristolwater.co.uk
All reviews
96 total • Write a review
Showing 61 - 70 of 92 reviews
CM
Rang and immediately my call was…
Rang and immediately my call was answered by Karen (not an answering machine ie: press 1 etc) Karen was really helpful.
Date of experience: March 10, 2023
AS
The customer service I got today was amazing
The customer service I got today was absolutely amazing. Thank you Jordon (4644) for solving my problem so quickly! Such a nice and pleasant talk I had as well as help!
Date of experience: February 10, 2023
ER
Good Customer Sevice
Always prompt polite and professional. Helpful friendly staff, this is not just one off. I have dealt with several different properties over the past few years and they are with out exception always good.
Date of experience: January 27, 2023
KF
Reported a burst water main outside of house
Reported a burst water main outside of my house at 0845hrs this morning. Engineer arrived 1 hour later and located the leak and advised he would get a team out to carry out the repair as soon as possible. 2 hours later Craig and Dai arrived and got on with the job of digging the pavement up to locate the leak and carry out the repair. I was very impressed at how hard Craig and Dai worked whilst at all times complying with health and safety regulations.
Date of experience: January 25, 2023
LC
Sarah neilson excellent!!
Sarah neilson talked me through seeing up my new water rates etc she was friendly polite and a pleasure to deal with and very informative! Excellent customer service!!! Thank you so much
Date of experience: January 23, 2023
JS
Moving house
Answered phone immediately. Very polite, efficient and helpful. So good to speak to a real person not a machine.
Date of experience: January 12, 2023
ME
Great customer focus
A huge thank you to Jon Jefferies and all the team involved at Bristol Water for going out of their way to proactively find a solution for our very old leaking water supply pipe to our Grade II listed cottage. It was looking extremely unlikely that normal mains water supply would be restored in time for Christmas till Jon arrived on the scene. In the dark of the night he quickly assessed the best way forward and then ensured Bristol Water's approval process and relocation of a new meter dovetailed with our appointed contractor who installed new plastic supply piping to our cottage. Jon kept us informed of progress throughout explaining what needed to done for each step even when taking a long weekend's leave. Customer focussed and experienced employees like Jon are an incredible asset to Bristol Water.
Date of experience: December 22, 2022
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