Bristol Water
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Great customer focus
A huge thank you to Jon Jefferies and all the team involved at Bristol Water for going out of their way to proactively find a solution for our very old leaking water supply pipe to our Grade II listed cottage. It was looking extremely unlikely that normal mains water supply would be restored in time for Christmas till Jon arrived on the scene. In the dark of the night he quickly assessed the best way forward and then ensured Bristol Water's approval process and relocation of a new meter dovetailed with our appointed contractor who installed new plastic supply piping to our cottage. Jon kept us informed of progress throughout explaining what needed to done for each step even when taking a long weekend's leave. Customer focussed and experienced employees like Jon are an incredible asset to Bristol Water.