Loss of water in BS20
Loss of water in BS20, updates vague and unhelpful on one of the hottest days of the year, especially for priority vulnerable customers. Complete lack of oversight and control of your network and resolving serious issues.
4.4
Great
96 reviews
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Review summary
Bristol Water receives consistently positive reviews. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
Jackie at Bristol Water on 3/7/2025 who…
Jackie at Bristol Water on 3/7/2025 who answered the phone was absolutely fantastic in every way. I had a new water meter 1 week ago and I didn't really know how to read it properly to see how much my water usage was costing me etc Jackie who was very knowledgeable ,polite,helpful,and friendly ,explained everything I needed to know. I wish there were more people like Jackie answering the phones in other public services. Thank you Jackie
I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
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Website
bristolwater.co.uk
All reviews
96 total • Write a review
Showing 21 - 30 of 92 reviews
JS
Muriel was very helpful and polite
Muriel was very helpful and polite. She explained things well andc was very patient.
Date of experience: September 16, 2024
c
customer
US
Had a major leak in our area at no…
Had a major leak in our area at no fault of Bristol water. They fixed it in an unbelievable time and delivered water to their priority service customers (family and friends of mine who are registered) even after the leak had been fixed to ensure they had a supply incase anything happened over night. Amazing, amazing work!
Date of experience: September 3, 2024
L
Leanne
US
Great support during burst water pipes crisis
I understand that things are difficult in the Nailsea and surrounding area due to a burst water main. I was very pleasantly surprised when a lovely chap from Bristol water deliver some bottles of water to our address this evening. We are considered a priority household; yet, I didn't expect a water delivery so fast. These guys are doing a fab job this evening! Thank you, hopefully you get the problem resolved soon
Date of experience: September 3, 2024
GM
Gill M
US
A Really Helpful and Human Team!
I was managing a water account following a bereavement, and had experienced difficulties in contacting and sorting issues with a number of businesses/suppliers. However, I cannot fault the ‘phone team at Bristol Water. Every call was answered promptly, I actually got to speak with real people, who offered clear and helpful guidance, and were very human and thoughtful. Karen and Shelley are two of the team I recall on two occasions, but everyone was great. Many thanks to all- such service makes a huge difference.
Date of experience: August 9, 2024
PB
Laure excellent customer service
Rang with a bill query. The phone was answered straight away by a lady called Laura. She was friendly and helpful. Laura looked into the issue and resolved it there and then I could not be more complimentary about the excellent customer service and I hope Laura gets the recognition she deserves. Paul.
Date of experience: July 12, 2024
WI
Had a big bill.. got sorted
Had a big bill. Called and although my drive was in accessible for a couple of days all sorted.. few issues sorted by customer services and all over spend credited plus when I look back on my ever increasing bill (I put to inflation ) I had a credit back equal in my mind to a year free water.. didn’t have to ask either As we can’t swap companies for water perhaps the system works ? .. all utilities should behave with the respect and responsibility they have been given and not feed shareholders
Date of experience: June 28, 2024
BW
Epic Customer Service From Karen
I have just got off the phone from Karen In the customer service/billing team! Absolutely incredible customer service! Warm, friendly, polite and just efficient and genuinely a kind person. Thank you Karen, absolute credit to Bristol Water and your team.
Date of experience: May 18, 2024
LH
Lucy H
US
The customer service you need/ want!
I anxiously rang today to pay for my bill and unfortunately take someone off the bill. Now a single parent of 2 young children with a home to run and an overwhelming amount of bills I spoke to a lady called Jo from the Nailsea Branch and just wow. She made me feel at such ease and reassured me the whole way through the phone call. Going through different options with me to see which best fit for me. With no judgement, Her calm and caring manor really helped me today. Wish all customer lines had someone like Jo. I hope you keep hold of her she’s a gem to your company. Thank you. L x
Date of experience: May 15, 2024
Mr
Bristol water doing repairs overnight…
Bristol water doing repairs overnight and drilling late I phoned Bristol water and they just said sorry they are disgusting especially when they charge for water that comes out the skies they are ignorant and self important with their so called service
Date of experience: March 29, 2024
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