Loss of water in BS20
Loss of water in BS20, updates vague and unhelpful on one of the hottest days of the year, especially for priority vulnerable customers. Complete lack of oversight and control of your network and resolving serious issues.
4.4
Great
96 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Bristol Water receives consistently positive reviews. Customers particularly appreciate service and professional.
✨
Based on reviews, created with AISee what reviewers are saying
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
Jackie at Bristol Water on 3/7/2025 who…
Jackie at Bristol Water on 3/7/2025 who answered the phone was absolutely fantastic in every way. I had a new water meter 1 week ago and I didn't really know how to read it properly to see how much my water usage was costing me etc Jackie who was very knowledgeable ,polite,helpful,and friendly ,explained everything I needed to know. I wish there were more people like Jackie answering the phones in other public services. Thank you Jackie
I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
Online payment
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
bristolwater.co.uk
All reviews
96 total • Write a review
Showing 11 - 20 of 92 reviews
CM
All staff very polite and helpful
Great call handlers very polite and helped me when moving to a property without a water meter. Then had a lovely engineer come out who helped us.
Date of experience: February 26, 2025
V“
RHYS & TOM
Ref/3019307. What a lovely lovely smiley happy lad RHYS was this morning. He fitted a water meter to my property quick efficient clean tidy couldn’t have asked for a better lad. And not forgetting Tom who did the initial survey too. He too was a lovely happy lad. Thank you both hope you both get a pat on the back from your superviser/manager👏👍🏼 Take care both of you.
Date of experience: January 30, 2025
HH
Stephen was very helpful with a bill…
Stephen was very helpful with a bill query. Many thanks
Date of experience: January 28, 2025
S
Simon
US
Poor and slow workmanship
We notified them of a leak outside our property that was flooding the road and path. They came and inspected a few days later and informed us work would start the next day, this didn't happen for several more days. The work progress was very slow, left the road and my driveway in a right mess with the path badly repaired and the turf in a right state.
Date of experience: January 25, 2025
KC
Hannah was lovely...
Hannah was lovely.... she was extremely helpful when I called to swap my water billing over to my new home, she made the experience easier than I expected :)
Date of experience: January 23, 2025
w
william
US
Absolutely shocking service from…
Absolutely shocking service from Bristol Water. Received a Bill showing 4 times normal consumption. I challenged it and was told to check the meter in the street and given the meter number. A retired person on his hand and knees checking for a meter number that wasn’t there was not ideal. The earliest appointment would be in a couple of weeks for someone to come out and check. On Monday a guy did come out and told me the meter was in fact over 3 miles away and he would update the system. I then called Bristol Water who informed me they didn’t have the correct meter reading. I asked could they please raise a complaint and was asked “What do you want from the complaint?” I asked for someone senior to call me. I’m still waiting….
Date of experience: December 12, 2024
MN
Brilliant service from excellent staff…
I recently had to contact Bristol water as I’d received a larger than usual bill. The service I received has been outstanding . Today I visited by Sam who cleared the chamber to the water meter and was super helpful in sorting the problem and providing me with the new correct reading . I then spoke to Jackie in billing , again , very helpful and friendly and no waiting in a queue to be answered . Five star service ….. Thankyou
Date of experience: November 28, 2024
XT
Absolute nightmare to deal with
Absolute nightmare to deal with. Constantly promise callbacks never to give any, never give any consistent information. I followed an inspectors advice now I am being threatened with prosecution, yet any attempt I make to get the issue rectified is ignored. They aren't even sure the problem is on my property yet are happy to threaten me. Basically con men just chancing it. The way they spoke to my wife and laughed at her asking questions is disgraceful. Funny how when I rung and spoke the guys attitude was completely different. Unfortunately as with utilities here, we have no choice but to deal with this lot, hense they can treat people as poorly as they want.
Date of experience: October 10, 2024
M
Marcial
US
Good, quick help when moving house
We were moving house and needed to let Bristol Water know. They answered the phone immediately, were friendly and knowledgeable, and provided advice quickly and efficiently. Exactly what you want and expect when you ring a utility company but so rarely get. Well done Bristol Water.
Date of experience: October 2, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.