BR
Bristol Water
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The customer service you need/ want!
I anxiously rang today to pay for my bill and unfortunately take someone off the bill. Now a single parent of 2 young children with a home to run and an overwhelming amount of bills I spoke to a lady called Jo from the Nailsea Branch and just wow. She made me feel at such ease and reassured me the whole way through the phone call. Going through different options with me to see which best fit for me. With no judgement, Her calm and caring manor really helped me today. Wish all customer lines had someone like Jo. I hope you keep hold of her she’s a gem to your company. Thank you. L x