Brightside Health

3.864644107351225 out of 5 stars
3.9
Great857 reviews

TrustScore

3.9
3.864644107351225 out of 5 stars
Great
5 out of 5 stars
547
4 out of 5 stars
59
3 out of 5 stars
31
2 out of 5 stars
28
1 out of 5 stars
192
857 reviews in total

Review summary

Brightside Health has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Therapist Joyce is amazing

Therapist Joyce is amazing

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I had a very pleasent experience and…

I had a very pleasent experience and will be booking again!

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Compassionate and honest

Compassionate and honest. It’s what I need to hear and I get to say what I need to say. Thank you Brightside caregivers.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I have had nothing but very detail and…

I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but k...Read more

0
0
🔥 High engagement

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Filter by rating:
David Galich
David Galich
1 reviews
7 months ago
5 out of 5 stars

My therapist was very engaged with me

My therapist was very engaged with me. He is also very courteous and gave me great coping skills.

Helpful?
7 months ago
5 out of 5 stars

I'm impressed

I'm very impressed with the care and services that Brightside Health offers dealing with mental health services.

Helpful?
Jim larosa
Jim larosa
1 reviews
7 months ago
5 out of 5 stars

Your counselors are top notch

Your counselors are top notch

Helpful?
Blake Thorson
Blake Thorson
1 reviews
7 months ago
5 out of 5 stars

I have been partnering with Erin…

I have been partnering with Erin Clevenger for 8 weeks now and she has been tremendously supportive and insightful. As my first counseling experience, I am very grateful and thankful

Helpful?
7 months ago
5 out of 5 stars

My counselor is amazing

My counselor is amazing. I truly believe she understands my issues clearly. I feel appointments are really available. The dr responded very quickly to all my medication needs. We decided counseling was best no medication. I'm grateful to have a person to help me.

Helpful?
7 months ago
5 out of 5 stars

They take insurance! very good company to work with for mental health needs.

it was easy to start. they took insurance. therapist is really nice and knowledgable.

Helpful?
Ryan C
Ryan C
1 reviews
7 months ago
5 out of 5 stars

It was the help I needed

Someone listening to me and taking my concerns seriously and helping me not have such an emotional roller-coaster . Im learning how to regulate my adhd and bipolar for the first time in my 32 years on this earth.

Helpful?
Roni Schuster
Roni Schuster
1 reviews
7 months ago
5 out of 5 stars

The Psychiatrist is very caring and…

The Psychiatrist is very caring and professional. And Brightside is very caring and thorough.

Helpful?
7 months ago
4 out of 5 stars

5 stars means over mad beyond

5 stars means over mad beyond. Nothing wrong with 4

Helpful?
Kris Reams
Kris Reams
1 reviews
7 months ago
5 out of 5 stars

My experience with Brightside has been…

My experience with Brightside has been phenomenal. My therapist listens to me and let's me share my thoughts without judgement and offers incredible advice.

Helpful?
Ma. Jayne
Ma. Jayne
1 reviews
7 months ago
5 out of 5 stars

Easy and convenient!

I appreciate the ability to schedule an appointment and have multiple availability options. My provider is great, I’m very happy with the care I receive.

Helpful?
7 months ago
1 out of 5 stars

Horrible customer service

Horrible customer service. I've emailed multiple times about correcting my account, and I get no response. It's been 5 days. If they cared about mental health, they would not make a patient for 5 years go thru severe medication withdraws for 5 days without a single helpful reply.

Helpful?
Jim G
Jim G
1 reviews
7 months ago
1 out of 5 stars

They Will Overbill You

I canceled my treatment plan a week before the next payment was due and they billed my credit card today for $95.00. Seems to be standard procedure, do not trust Brightside Health!

Helpful?
Haunted Euth
Haunted Euth
1 reviews
7 months ago
1 out of 5 stars

Complete and utter garbage

Complete and utter garbage, do not use under any circumstances. Booked a appointment with a mental health provider through ZocDoc to have my prescriptions refilled, link was through Brightside health - no warning or information was provided to let me know in advance they do not provide refills of the medications I take regularly. Despite taking my insurance, being given proper cancellation time and no appointment happening, they charged me $165.00 and provided NO services.

Helpful?
Brandon Ash
Brandon Ash
1 reviews
7 months ago
5 out of 5 stars

Helped me through a bad spot in my life…

Helped me through a bad spot in my life and has been great to have someone that knows about brain meds, unlike most PCPs.

Helpful?
Rachel
Rachel
1 reviews
7 months ago
2 out of 5 stars

flakey providers

flakey providers, always late, connectivity issues, forced to do poor quality video chat, rotten billing practices. force you to keep a card on file and then charge you sporadically. sometimes huge bills for multiple visits and then random small bills. no rhyme or reason. price changes at random with no notification

Helpful?
7 months ago
2 out of 5 stars

The therapist was great but the app was…

The therapist was great but the app was so glitchy and I have been unable to access my online therapy sessions for 3 weeks.

Helpful?
A. Wilson
A. Wilson
1 reviews
7 months ago
5 out of 5 stars

I shared this app with everyone close to me.

The ease of scheduling makes this app good. The fact that notes are shared between therapy and psychiatry makes it great.

Helpful?
Nathan
Nathan
1 reviews
7 months ago
4 out of 5 stars

Bringing about change

Im starting to notice changes in anger spikes and emotion jack ups, thats great. My doctor is great, only thing I would want improved is how long the meet ups are. We only have about 15 minutes together to discuss things and the past two meetings have felt really rushed because of that.

Helpful?
Alexis Davis
Alexis Davis
1 reviews
7 months ago
5 out of 5 stars

My NP Harriet Bomas is fantastic

My NP Harriet Bomas is fantastic. She is super responsive and very personable. She answers all of my questions thoroughly and honestly. I feel like she genuinely cares about me.

Helpful?

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