Brightside Health

3.864644107351225 out of 5 stars
3.9
Great857 reviews

TrustScore

3.9
3.864644107351225 out of 5 stars
Great
5 out of 5 stars
547
4 out of 5 stars
59
3 out of 5 stars
31
2 out of 5 stars
28
1 out of 5 stars
192
857 reviews in total

Review summary

Brightside Health has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Therapist Joyce is amazing

Therapist Joyce is amazing

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I had a very pleasent experience and…

I had a very pleasent experience and will be booking again!

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Compassionate and honest

Compassionate and honest. It’s what I need to hear and I get to say what I need to say. Thank you Brightside caregivers.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I have had nothing but very detail and…

I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but k...Read more

0
0
🔥 High engagement

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8 months ago
5 out of 5 stars

I love my therapist and my…

I love my therapist and my psychiatrist! I’m very happy

Helpful?
Chris  Adcock
Chris Adcock
1 reviews
8 months ago
5 out of 5 stars

Saved

I knew I needed to be back on medication. I struggled just to get the courage to make an appointment. Best decision I have made. My doctor is awesome, not like the rest. The video calls are perfect. I don't have the fear of being locked up in an institution. I really believe making my first appointment saved me. I can't thank you enough.

Helpful?
Jenny Heath
Jenny Heath
1 reviews
8 months ago
5 out of 5 stars

Easy & Helpful

Brightside is easy to use and has a really nice online dashboard that has neat tools available. While I am not great about keeping up with the lessons they are really helpful. I really like my therapist, we are able to have constructive conversations and she provides me with helpful feedback and perspectives. I'm happy with my choice of therapy services.

Helpful?
TS
TS
1 reviews
8 months ago
5 out of 5 stars

Good experience

Easy to get and make appointments and reasonable prices without insurance. The providers have been wonderful. The app doesn’t always work well though.

Helpful?
8 months ago
5 out of 5 stars

Zulaen is very supportive

Zulaen is very supportive

Helpful?
Susan Cole
Susan Cole
1 reviews
8 months ago
5 out of 5 stars

I love both my therapist and my…

I love both my therapist and my psychiatrist. I feel like my therapist the best out there.

Helpful?
8 months ago
1 out of 5 stars

CEO gouges members for missed appointments

Not charge customers an outrageous amount for missing an appointment when the insurance company pays the bulk of the cost. It makes people quit therapy altogether. At least it did for me. I will never use the Brightside Health EVER again. Enjoy my one time $70 charge, instead of my once a week $15 copay, PLUS whatever you charge my insurance company. So short sided. The CEO is a moron. I can hear “whitey” now “let’s fleece them if they miss their appointment, so it doesn’t happen again! We will get our money either way!”

Helpful?
MARY
MARY
1 reviews
8 months ago
5 out of 5 stars

Just what I need!

I was able to get an appointment within 2 days. Really appreciate this appointment /service focused solely on my mental health.

Helpful?
8 months ago
4 out of 5 stars

Duane

All has gone well. Happy with progress. Therapist is helpful.

Helpful?
Zona Dargan
Zona Dargan
1 reviews
8 months ago
5 out of 5 stars

The importance of self card

Excellent customer service Therapist are very attentive to your needs and provides the best tailored plan for you.

Helpful?
Richard
Richard
1 reviews
8 months ago
5 out of 5 stars

I am dealing with a great mentor and…

I am dealing with a great mentor and medical director.

Helpful?
8 months ago
5 out of 5 stars

Brightside health has been a great…

Brightside health has been a great support for my health by listening attentively to what my needs are and implementing a plan of care that is helpful for people going through difficulties in their lives. I'm glad i joined and looking forward on progressing with with my care through Brightside. Thanks and keep up the great work!

Helpful?
Andrew Belzer
Andrew Belzer
1 reviews
8 months ago
1 out of 5 stars

Brightside Cannot help

I wouldn't recommend this company to anyone. I signed up for therapy and psychiatry and the first therapist I met was completely underprepared and seemed unsure of what questions to ask or how to move forward. I rescheduled with a new therapist who immediately told me she was taking maternity leave soon and then went ahead and discharged me from the entire program with no reason. I received an email from Brightside stating that I could look on psychology.com to find a provider and then they closed my account. I don't think I have ever been treated so poorly by a healthcare provider in my life.

Helpful?
Michael  Mejia
Michael Mejia
1 reviews
8 months ago
4 out of 5 stars

Insightful

Provider is compassionate and very helpful in determining the right medication for my needs.

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Casey James
Casey James
1 reviews
8 months ago
5 out of 5 stars

Exceptional Patient Service

My provider is very kind and she’s provided me with medications that fit into my lifestyle and have helped immensely. Very timely responses and listens to your needs and concerns.

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Kio Garraffa
Kio Garraffa
1 reviews
8 months ago
4 out of 5 stars

the psychiatrist was welcoming and…

the psychiatrist was welcoming and helpful, the medication really helped me

Helpful?
Sara  Delano
Sara Delano
1 reviews
8 months ago
5 out of 5 stars

Great people to work with for therapy

Great therapists

Helpful?
TraceyR
TraceyR
1 reviews
8 months ago
5 out of 5 stars

I have been really impressed with how…

I have been really impressed with how Brightside Health is set up. My therapist and psychologist are able to work together. I am able to speak with both via online. I got the help I needed in a very short period of time. Everyone I have interacted with is very professional and knowledgeable.

Helpful?
Trudy  Wright
Trudy Wright
1 reviews
8 months ago
5 out of 5 stars

Life is hard and therapy is healthy…

I found that it’s convenient and therapy is helping my season of life.

Helpful?
Justine Smith
Justine Smith
1 reviews
8 months ago
5 out of 5 stars

I’m grateful for the care and concern…

I’m grateful for the care and concern that I receive from my therapist and my psychiatrist. I’m very happy to be working with these wonderful, supportive women.

Helpful?

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