Brightside Health

3.864644107351225 out of 5 stars
3.9
Great857 reviews

TrustScore

3.9
3.864644107351225 out of 5 stars
Great
5 out of 5 stars
547
4 out of 5 stars
59
3 out of 5 stars
31
2 out of 5 stars
28
1 out of 5 stars
192
857 reviews in total

Review summary

Brightside Health has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Therapist Joyce is amazing

Therapist Joyce is amazing

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I had a very pleasent experience and…

I had a very pleasent experience and will be booking again!

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Compassionate and honest

Compassionate and honest. It’s what I need to hear and I get to say what I need to say. Thank you Brightside caregivers.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I have had nothing but very detail and…

I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but k...Read more

0
0
🔥 High engagement

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Michelle
Michelle
1 reviews
6 months ago
4 out of 5 stars

Easy app to navigate. Great provider

Enjoy my provider. The app is easy to navigate.

Helpful?
Alyssa
Alyssa
1 reviews
6 months ago
3 out of 5 stars

I wish the check ins were more well…

I wish the check ins were more well rounded in mental health, depression and anxiety aren't the only mental health issues people suffer with. I wish there were check-ins related to bipolar and ADHD and PTSD. This seems to be a very basic solution to the most severe issues. It's impossible to describe my mental health under only 2 categories. And trying to sells me short and makes true healing at my core impossible. Also more variety in the self care section would be great, only offering videos is a very slack way of offering "self care" options.

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Jennifer Reid
Jennifer Reid
1 reviews
6 months ago
5 out of 5 stars

So helpful

So helpful. So easy. I love it!!

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6 months ago
5 out of 5 stars

Great therapist

Great therapist

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Deke Hardwick
Deke Hardwick
1 reviews
6 months ago
5 out of 5 stars

This is top tier healthcare

This is top tier healthcare, online. Very personalized, highly qualified and professional- they aren’t trying to switch your healthcare plan as their main goal like I’ve experienced in the past. I’ve been through many workshops, therapists and expensive psychiatrists. I’ve gotten some interesting insights and some benefits but was surprised at the prescriptions and often rude and disingenuous demeanor. This feels like a fantastic office visit to a very reputable esteemed medical group. I have actually achieved real progress. Very happy thus far.

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Hoda Samii
Hoda Samii
1 reviews
6 months ago
5 out of 5 stars

Reliable

Reliable, quick response and trustworthy

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Heather C
Heather C
1 reviews
6 months ago
5 out of 5 stars

I feel like I am able to talk with my…

I feel like I am able to talk with my practitioner and she listens!

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Wendy Weeks
Wendy Weeks
1 reviews
6 months ago
5 out of 5 stars

They are always available 24/7

They are always available 24/7! Very helpful

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6 months ago
5 out of 5 stars

My doctor is patient and understanding

My doctor is patient and understanding

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customer
customer
1 reviews
6 months ago
5 out of 5 stars

They were so helpful

They were so helpful, both with a medication and therapy!

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Anonymous Lol
Anonymous Lol
1 reviews
6 months ago
1 out of 5 stars

Disappointment

I cancelled my membership and now they are charging me double than what they did before. I wanted a God fearing therapist but didn’t get it. Most of the appointments well all, she didn’t give me advice she only said this is about you you lead everything you direct how you want things to go n I was mostly the talker. For my first time trying therapy I don’t see how it’s something that’ll save my life when it didn’t seem to be a great outlet. I said I didn’t want to be put on pills but that’s what they love to do to you n kept suggesting it n wanted to take away parts of my membership n did just bc I didn’t want to be pregnant on meds.

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Makira Nolen
Makira Nolen
1 reviews
6 months ago
1 out of 5 stars

I was informed that my plan covers…

I was informed that my plan covers virtual visits and that I owe $0 for both the visits and the membership, but I was still charged $167. The company should improve how they verify insurance as my current insurance plan covers all virtual visits without a copay.

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6 months ago
4 out of 5 stars

I am pleased with my care

I am pleased with my care. The system is easy to use.

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6 months ago
1 out of 5 stars

Did not receive any services yet I was…

Did not receive any services yet I was charged 95 dollars for the deception used on the bright side home page... Bottom of the barrel company without integrity...

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customer
customer
1 reviews
6 months ago
4 out of 5 stars

Helpful

Convenient, helpful, good resources

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Bobby Stewart
Bobby Stewart
1 reviews
6 months ago
5 out of 5 stars

Great drs they really do care about…

Great drs they really do care about what you have going on and very knowledgeable with mental health

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Donna F.
Donna F.
1 reviews
6 months ago
5 out of 5 stars

Great and affordable team of Angels!

Everyone here has been so helpful! I was in rough shape and they saved my life! I highly recommend!! Affordable too if you're not insured

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Amanda
Amanda
1 reviews
6 months ago
5 out of 5 stars

My psychiatrist is the best I've had in 20yrs!

Your customer service is awesome and I absolutely love my psychiatrist! She definitely listens and soaks up everything I say like a sponge to help my medication needs. Thank you so much!

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Sondra Dunn
Sondra Dunn
1 reviews
6 months ago
5 out of 5 stars

I've had mental health issues and new I…

I've had mental health issues and new I was adhd. Brent right away put me on the medication that I needed. Life is great

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LaTonia C
LaTonia C
1 reviews
6 months ago
5 out of 5 stars

My Therapist was such an excellent…

My Therapist was such an excellent choice! It has worked well for me.

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