Brightside Health

3.864644107351225 out of 5 stars
3.9
Great857 reviews

TrustScore

3.9
3.864644107351225 out of 5 stars
Great
5 out of 5 stars
547
4 out of 5 stars
59
3 out of 5 stars
31
2 out of 5 stars
28
1 out of 5 stars
192
857 reviews in total

Review summary

Brightside Health has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Therapist Joyce is amazing

Therapist Joyce is amazing

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I had a very pleasent experience and…

I had a very pleasent experience and will be booking again!

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Compassionate and honest

Compassionate and honest. It’s what I need to hear and I get to say what I need to say. Thank you Brightside caregivers.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I have had nothing but very detail and…

I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but k...Read more

0
0
🔥 High engagement

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Terry Aguanno
Terry Aguanno
1 reviews
about 1 year ago
5 out of 5 stars

Supportive and caring

The providers and Therapist are very kind and accommodating, easy to talk to and supportive and helpful. I highly recommend them

Helpful?
Jessie
Jessie
1 reviews
about 1 year ago
5 out of 5 stars

Both my therapist and nurse…

Both my therapist and nurse practitioner have been amazing and have worked hard to help me manage my symptoms of anxiety so I can live a happy, productive life.

Helpful?
about 1 year ago
5 out of 5 stars

Excellent Services.

Excellent Services.

Helpful?
anonymous
anonymous
1 reviews
about 1 year ago
3 out of 5 stars

mixed review

Very much disliked the frequent threatening emails when I did not rebook. I was traveling out of state. Also, there should be a place on the app to indicate that patient is out of state since the provider is not licensed to provide therapy in all states. Liked my therapy sessions but I believe that my anxiety and trauma is too severe for work with the provider I was seeing

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about 1 year ago
5 out of 5 stars

I love my counselor

I love my counselor, she actually listens and that really good!

Helpful?
Millie  Turner
Millie Turner
1 reviews
about 1 year ago
5 out of 5 stars

They are helping me tremendously.I…

They are helping me tremendously.I didn’t expect it to be so effective.

Helpful?
Casi P.
Casi P.
1 reviews
about 1 year ago
5 out of 5 stars

Forever grateful

I found Brightside by accident when searching for help in a deep dark depression. I got matched with a doctor and then with a therapist, both of whom I just love. I have received the best care and my depression and anxiety has decreased so much. I would recommend Brightside to anyone, and do!

Helpful?
Autumn Poole
Autumn Poole
1 reviews
about 1 year ago
4 out of 5 stars

My provider has been amazing however My…

My provider has been amazing however My therapist schedule is difficult to work with.

Helpful?
about 1 year ago
4 out of 5 stars

Brian

Brian is very good therapist he continues to help me move forward.

Helpful?
Karen Harwell
Karen Harwell
1 reviews
about 1 year ago
5 out of 5 stars

Love Dr. Davis!

First of all I got to talk with my doctor from the comfort of my own home. She really listened to me and prescribed meds that really helped. Would highly recommend.

Helpful?
Jayden
Jayden
1 reviews
about 1 year ago
1 out of 5 stars

Dumped me no warning no prescription

Dumped me! Didn’t even call in my prescription. Suddenly without warning dumped me from the system! Was doing well with my therapy and liked my therapist but suddenly got message that I was dumped and now have no doctor to help me get my prescription that is expired. Horrible app don’t use it because you can’t depend on it when you need it.

Helpful?
customer
customer
1 reviews
about 1 year ago
5 out of 5 stars

Excellent Care

Excellent Care - in my home - Best provider I’ve ever had!

Helpful?
about 1 year ago
5 out of 5 stars

The best program to help you get back to yourself

I love how caring and understanding the medical team is. They are quick to resolve any issues I have and I love the check ins.

Helpful?
Shawna Day
Shawna Day
1 reviews
about 1 year ago
2 out of 5 stars

Easy to utilize but expensive even with insurance and I found providers to be unhelpful

App is easy to use and you can get seen quickly. How much you will owe for services is not transparent at all. You are told you are in network with providers but not how much out of pocket you will owe with insurance (was charged $150+ seeing the psychiatrist which I had to see every three months to get my prescription refilled). The mental health provider I was matched with was late each appointment and I was billed for an hour but only say her for 30minutes, she was unhelpful and just wanted to push medications to ask the psychiatrist about versus listening to me and helping me understand my issues and learn techniques to help. I was told to watch the Inside Out movie to learn about my emotions (I’m 29).

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Rob Graham
Rob Graham
1 reviews
about 1 year ago
5 out of 5 stars

Working with the therapaist has been a great experience

Working with the therapist has been eye opening to say the least, The self exploration, and realizing why I do some things I do, and feel certain ways in situations has been liberating

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Donna
Donna
1 reviews
about 1 year ago
5 out of 5 stars

My therapist Carole Olderman is t he…

My therapist Carole Olderman is t he best ! She genuinely cares and goes over and beyond to help me. I am so grateful for her and because of her.. I am healing!

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Jim White
Jim White
1 reviews
about 1 year ago
3 out of 5 stars

I’m not sure if I’ve enjoyed my…

I’m not sure if I’ve enjoyed my experience thus far, Therapist selected for me honestly was not a great fit at all And the person in charge of medication Has been fine.

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Anna Cottrell
Anna Cottrell
1 reviews
about 1 year ago
1 out of 5 stars

My provider has never responded to a…

My provider has never responded to a single message and I keep having to contact customer support to have my prescription renewed.

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Stephanie
Stephanie
1 reviews
about 1 year ago
5 out of 5 stars

Finally felt heard…

Doctor listens to every detail of any issues that have come up. I feel heard. Not every physician gives this impression off. Glad to have found one.

Helpful?
Nancy
Nancy
1 reviews
about 1 year ago
5 out of 5 stars

Positive Experience

Ease of scheduling, responsiveness of providers, follow up requests to see how I am feeling. My provider is exceptional- she is professional and caring. My overall experience has been very positive. I have recommended Brightside to my therapist.

Helpful?

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