Honestly the worst Holiday EVER!!! And the chain didn't care. Only giving this one star so I can write a review.
Stayed at the Bluesea Costa Jardin and "SPA"in Puerto de la Cruz, Tenerife 🤬 absolute disgrace. To start off with we turned up in the town which has 4 of this chain. Our hotel was closed no notification, so were dropped off at another Bluesea to be cattle fodded into a taxi with cases to go to the hell hole. On arrival the rude receptionist "blonde" late 40s/50 checked us in. Wow rude is being kind. We had booked into a superior room but were squashed into some cupboard of a room. We complained and told "no other rooms". Eventually a toom turned up🤷♀️ go figure that one. She even kept saying she had messed up when we turned up. The other 2 ladies one young girl very rude, and another lady who acted like a total control freak, rude person walking round with nose in air!!! ONE nice man on reception. Others don't deserve a job. Nothing on arrival for late check ins. So we had 15 mins in the dining hall. Food is leftovers with minimal selection and disgusting, not just on arrival but same old slop each day. If your vegetarian I hope you like salad and boiled eggs!!! More a 1 star hotel or 2 at a push for standards, service and cleanliness. Sheets changed once over a two week stay. No lie. Never stayed at an all inclusive hotel where you have to pay €1 for a token which you swap plastic cup "eco cup" to be given 1 drink in a small cup. Spa hotels give decent size proper drinks in proper cups and glasses not in some kids sippy cup. You had to queue with 1 bar in whole hotel. Having to queue for 20-30 mins with on some days one poor member of staff serving. Never mind covid with 30-40 plus people queuing up inside at the bar to be served. Yes we had masks on but it was very chlostaphobic in stuffy heat inside queuing for most of your holiday. Poolside snacks were minimal and not much variation or choice, either ham and cheese sandwich for meat eaters on white bread, or coleslaw for veggie on white 😣Literally queued from bar to stairs on other side of room (I have photos) Only people benefiting were hotel due to costs. Queue all day minimal drinks in hot enclosed space inside. Saved them labour costs and product costs of not having to give many unworthy low quality local branded alcoholic swill in plastic sippy cups👏👏👏 only way around this is to buy 10 extra sippy cups and bulk order at bar. Now then you were also locked inside each morning waiting for pool guy to open door to pool at 10 am, gross health & safety if there was a fire. Ok no life guard till 10 am but surely that's at your own risk. One life guard went off for an hour one day leaving old pool man in his chair to life guard, probably untrained too. Speaking of the pool, you were not allowed balls or any floating lilos and the lije in it. 1 slide and only ball was playing the daily water polo with the entertainment lot. That we all had to tolerate or just go stand in the pool. Pool towels you hire at €10 per towel, if you want it cleaned you hand it back and pay €1 for privaledge, ok you got this back but hardly 4* spa treatment, speaking if spa this was not even advertised like they didn't want the foreign muck clientele to use their facilities. Hotel were very friendly if you were Spanish but hated and treated all foreigners like dirt on your shoe. So many many many faults at this what can only be described as a real life Faulty Towers with real life Manuel's running around blaming everything on COVID and no manager to be seen. Shameful!!!! Absolute disgrace. Please folks if you want a decent holiday stay at a Riu hotel for true 4/5 star service, value and quality. I will continue to slate this chain in any blog I do and any other opinion site possible. Instagrammed their complaints whilst away. They did not care tbh. Also Love Holidays are truly disgusting there is no love. Steer clear of them and Bluesea resorts. Only positive were the 3/4 entertainment staff for kids and did a few pool activities or mini golf etc things with them. Entertainment otherwise due to COVID was non existant. Hard working bar staff especially one lady who held the fort. Utter shambles. You are a disgrace to tourism and hospitality. 😣😣😣😣😣
