BLUESEA Hotels Reviews

Hotel cancelled bookings then refused refund. Booked to stay in Hotel Piscis, Mallorca for April 2020 and paid in full in Feburary. On 26th March, they emailed to cancel due to Covid-19. They offered credit notes to be used against a holiday to be used by October 2020. For several reasons, this wasn't feasible (not least that they have increased prices for September/October so we can't afford the difference) so asked for a full refund. They refused saying that as I had booked on the basis that it was a non refundable booking in case of cancellation, that no refund was due. They went further to say that the offer of a credit note was beyond what they would normally do as a generous goodwill geture (even though it was the BlueSea Hotels that cancelled and not me). They have since sent emails suggesting the bookings are cancelled but now without even a credit note (presumably as I asked dared to ask for a refund). Sad that I couldn't give less than 1 star!

Hotel cancelled but won't refund

L'hôtel est très bien, bien situé, très agréable, par contre nous étions les seuls francais et nous n'avons pas aimé la nourriture.

booked a 4 star hotel but was no better than a 2 star. The staff were brilliant but had to run between the bar and restaurant which you don't expect in an all inclusive hotel. The food was inedible (who actually has soggy cold peas and carrots for breakfast??). If we wanted a kettle in our room we had to pay 3 euros a day, deposits for plastic cups, no mini bar or water in our rooms, patio doors with broken locks, sockets falling off the wall, lose toilet cistern and wash basin. Even when the bar was forced to close because of the Corona virus no water o drinks were made available in our rooms!

Please dont go to this hotel, there is no service and moral! my parents 87 years old are french and dont have fly back with the corona virus situation. The hotel put my parents outside and have now no sleep possibility. As customer outside!

Unfortunately you asked for a review before my wife and I had used the hotel. Perhaps in the future, you might wait until, after the end of the visit to the hotel. Having said that, we would thoroughly recommend the hotel to our family, friends and neighbours without a moments hesitation. We really enjoyed our visit. This is our second use of the hotel, and we already have plans to return, when the current crisis allows.

Para mi es unos de los mejores hoteles del puerto de la cruz

Muy buena la atención y sigo repitiendo

Hotel molto accogliente pulizia camere ottima pure la cucina ok. Molto vicino autobus e treno per gli spostamenti. Ci tornerò ancora.

La atención al cliente desde recepción así como la calidad de las instalaciones muy correcto. Sin embargo, no repetiré estancia por el ruido. El equipo de limpieza realiza trabajos con el aspirador en todo el pasillo golpeando zócalo y puertas a las 8.30am un domingo, es inaceptable.También sugiero que cierren la puerta de la habitación que limpian para no compartirlo con el resto de la planta. Una lástima, viajó a Madrid amenudo y la ubicación es perfecta por mi trabajo pero no volveré. Saludos

Nagyon szép hotel, sajnos a jelenlegi helyzet miatt voltunk kénytelenek lemondani a szállást. Remélem egyszer élöben is láthatjuk..minden jot!

I had a problem with my booking. I contact yopur company and it was sorted to me satisfaction.

la struttura sta e va ristrutturata il servizio camera non e gestito bene un giorno quattro camere non so state fatte con mancanza di teli e pulizia non dovuto certamente alle cameriere ma da chi ordina e controlla il lavoro di servizio gli asciugamani molto datati al punto da apparire sporchi no tappetini bagno.La colazione per il tipo di hotel e stata di qualità scarsa e con poca scelta più MENSA che colazione hotel.la reception ha funzionato bene.con queste considerazioni non posso consigliare a nessuno questo hotel con mio dispiacere.

El día 10 de Marzo 2020 vinieron mis padres de viaje con el inserso y horrible. Los colchones del año la polaca, se le salían los muelles. Las toallas no las cambiaban, y la comida para que hablar, si va inspección le champán la cocina por mala calidad

La habitación no era la elegida y se escuchaban todo tipo de ruidos. La habitación está fatal insonorizada.

Hotel very good, Food lovely. Most of the staff were great. Apartment good except the bed was very uncomfortable and the whole apartment could have been cleaner. Overall excellent value for money.

Ich hatte eine sehr gute Erfahrung mit dem Hotel. Der Preis war super. Der Empfang toll. Das Hotel wirkt sehr freundlich und die Mitarbeiter ebenfalls sehr freundlich. Besonders Jamie an der Rezeption war sehr hilfsbereit. Das Zimmer war im 7. Stock, und ich hatte einen Ausblick auf die Stadt und eine Kirche. Es war ruhig, super WLAN Verbindung. Und ein sauberes Zimmer/Bad/Bett. Die Lage ist eben Arenal, das muss man wollen. Aber das Hotel an sich ist zu empfehlen.

Buenos días. La última vez que estuve, me gusto muchísimo. La atención de todo el personal, la comida, la limpieza las habiciones grandes y tranquila. Por eso he vuelto a reservar. La única pega que falta es distracción en la piscina y bailes actuaciones en la noche. Como lo hacen en Tenerife. 👍👍👏

Hola, llevamos dos días intentando cancelar la reserva y es imposible en el teléfono 971578487 en cuanto digo cancelación cuelgan o como ayer me dijeron que para anular la reserva tiene que ser directamente con el hotel y en el hotel medice que el número de teléfono 971578487.

MAL SERVICIO EN LA SOLUCIÓN DE CANCELACIÓN DE RESERVAS. EN EL HOTEL DE LANZAROTE. DEBIDO A LA CANCELACIÓN DE CARRERA DE CICLISMO, POR EL CORONA VIRUS, POR TAL MOTIVO PROCEDERÉ A LA ORDEN DE NO PAGO A LA ENTIDAD BANCARIA,DEBIDO A QUE ME ENCUENTRO EN OTRA ISLA,Y HEMOS CANCELADO LOS DESPLAZAMIENTOS EN BARCO SIN NINGÚN PROBLEMA, UN CORDIAL SALUDO