Denise Rosson

Reviews by Denise Rosson

VI

Virgin Money UK

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Sep 12, 2025

Virgin Money Made Good.Thank you Lucas from complaints today - he actually listened and got things sorted.

Sad to see a good bank go rotten. A glitch in their system ended with them taking my monthly payment twice and refusing to refund one payment saying my bank should be doing the refund. This is despite their site saying Oops there’s been an error try again!!! So they have walked away with an overpayment which has put me in credit and I have to wait 3 working days without funds belonging to me are even considered for return. I call that theft!!! I’ve received a response from Virgin who are clearly unaware a complaint has already been issued. Maybe they should check what’s going on before commenting What a shame Virgin can’t refund a payment taken by a glitch in their system as quickly as they took that money. Also a shame they can’t respond to messages/complaints as quickly as they have answered a bad but honest Review

BL

BLUESEA Hotels

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Mar 21, 2020

4 star???More like 2 star

booked a 4 star hotel but was no better than a 2 star. The staff were brilliant but had to run between the bar and restaurant which you don't expect in an all inclusive hotel. The food was inedible (who actually has soggy cold peas and carrots for breakfast??). If we wanted a kettle in our room we had to pay 3 euros a day, deposits for plastic cups, no mini bar or water in our rooms, patio doors with broken locks, sockets falling off the wall, lose toilet cistern and wash basin. Even when the bar was forced to close because of the Corona virus no water o drinks were made available in our rooms!