Bitdefender
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Problems with Bitdefender
Saw that Bitdefender was a recommended cheap antivirus package in Which? and bought it. Then the emails started, each day another one asking me to activate a more expensive antivirus package. And they kept coming. Decided enough was enough and wanted to cancel. Got on the website and the only contact available was by email. Entered the details and hit send and it hung and wouldn't go through almost as if they weren't accepting them!? There was also no phone number on the website so I googled it and when I rang the number I got a tone and a recorded message - 'there is no-one here to take your call, goodbye'!! The same thing each time I tried again!!! Contacted Which? and they sent me a link to a supposedly live chat. Except it wasn't, it was a link to the website instead. Eventually worked my way through the instructions and discovered how to cancel my account and afterwards realised that they don't tell you to first cancel your subscription and ask for a refund so now I have no access to do so! Wonderful!! Will have to do it through the bank I imagine. Should have looked at where they're based - Romania, and that would have given me second thoughts! You have been warned!!