Biscuit Clothing enjoys a strong reputation among customers, with many praising the outstanding service and speedy delivery. Reviewers frequently highlight the fabulous range of clothing and accessories, noting that items arrive quickly and are often beautifully packaged. The customer service is described as helpful and efficient, contributing to a positive shopping experience. However, some consumers express frustration regarding the slow refund process for returned items, with one reviewer mentioning a significant delay in receiving their refund. Additionally, there are warnings about potential customs charges for international orders. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many customers eager to recommend Biscuit Clothing for its quality products and excellent service.
Over a year ago
Super speedy delivery. Shoes were perfect….would definitely recommend Biscuit Clothing, a great company
Over a year ago
I ordered two items which were sent out unchecked. Both items were faulty - one even had been cut through with scissors so I alerted Biscuit and sent the items back. I paid for postage but they will... See more
Over a year ago
I tried on locally and then managed to get a really good sale price with Biscuit Clothing. Arrived a few days after ordering, good packaging, tried on straight away as only 7 days to return sale items... See more
Over a year ago
Ordered online and items received promptly. Other item I collected at store. Very polite and friendly assistant
Great product but sadly it doesn't fit the person I ordered it for; also, if you're ordering from mainland Europe as I did, beware of the hidden customs charges!
Fabulous range of clothing and accessories and the Customer service is outstanding! Highly recommend this fabulous shop.
Very fast service, love the cardigan
Lovely comfortable jacket at an amazing price!
Great service - very speedy delivery.
Super efficient service and items exactly as expected from website.
Items bought were lovely and arrived quickly!
As a Northern Ireland customer, I tend to buy local. However, this is the second time I have purchased from Biscuit and will definitely shop again, . Great service. Lovely product. Thank you.
Excellent company to deal with. High quality clothing. Beautifully packaged. True to size. Communication good throughout and delivered in 2 days with standard delivery. Delighted with my purchases. I will be buying from Biscuit clothing again and would highly recommend them.
Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but reflective of the small business nature. I am a loyal & happy customer who has never looked more stylish thanks to their curated offer x
Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answering machine. Would be good to be able to speak with someone but appreciate shop is probably very busy at this time of year!
Super speedy delivery. Shoes were perfect….would definitely recommend Biscuit Clothing, a great company
It’s two weeks since this company acknowledged receipt of a returned item, but they have still not refunded me (almost £400). When most other retailers now refund promptly, there’s just no excuse. Not impressed at all and will not shop here again: first and last time!
Great service, prompt delivery. I've never had to return an item as pieces are always as described and very good quality. Biscuit Clothing really collate a fabulous selection to make a perfect capsule wardrobe in Spring, Summertime and Autumn Winter.
I ordered two items which were sent out unchecked. Both items were faulty - one even had been cut through with scissors so I alerted Biscuit and sent the items back. I paid for postage but they will not reimburse me for this. The items should never have been sent but I am the one who had to deal with the cost and hassle of the return.
I tried on locally and then managed to get a really good sale price with Biscuit Clothing. Arrived a few days after ordering, good packaging, tried on straight away as only 7 days to return sale items. Looks amazing, great quality and the store has a brilliant range, wish the store was local to me I’d be broke!
Ordered online and items received promptly. Other item I collected at store. Very polite and friendly assistant
A gorgeous dress and super prompt and beautifully packaged delivery.
My order arrived quickly and I love my new colourful clothes.
I had searched everywhere for this waistcoat in my size and finally found it at Biscuit. Excellent click and collect service. Highly recommended boutique .
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Biscuit Clothing is a retail company specializing in women's fashion and lifestyle products. With physical stores located in Edinburgh and Glasgow, as well as an online webshop, the company offers a curated selection of branded designer clothing, accessories, gifts, and home decor items. Biscuit Clothing features collections from various womenswear brands, including Part Two, Ba&sh, Bellerose, and Mos Mosh, catering to customers seeking stylish and contemporary apparel. In addition to clothing, Biscuit Clothing provides a diverse range of home decor products, including candles, tableware, and unique gifts. The company emphasizes customer convenience by offering international shipping and free delivery on UK orders over £150. Biscuit Clothing aims to serve fashion-conscious women looking for quality pieces that enhance both their wardrobe and living spaces.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
