BIBO Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Very helpful customer support and very good product. I had a little problem but I contacted Bibo and within 24 hours, they'd already responded and arranged an engineer to come and fix the problem. Would highly recommend
Because if they did, everyone would have a Bibo We've had ours 2.5 years and only recently needed an engineer to come out (as the filter replacement is so easy). Our engineer was superb - quick, efficient, friendly, very clean and tidy. Bibo are missing a trick with current customers - offer a friends and family discount (10%) on new sign ups from a current customer. Then current customer gets a free filter replacement - or something. These reviews are helpful, but only if you're directing traffic the right way to your product. SPEND MORE MONEY ON MARKETING!!! It's a bloody brilliant machine - just needs to be a touch higher to get a Chilly's water bottle stood underneath the spout! (tiny detail)
I absolutely love this machine! It’s fantastic. The hot water is perfectly for hot drinks. I don’t even miss my kettle anymore! It looks perfect in my kitchen. From the easy purchase to the expert installation by the engineer, everything went smoothly. Customer service was brilliant. The engineer was incredibly skilled and helpful. I wholeheartedly recommend this! 👌🏽
I reported a problem with the water flow on my 3-year-old BIBO. Some suggestions were given of possible cures. I was offered the visit of an engineer if the suggestions did not solve the problem. I took up the offer of the engineer visit, at a reasonable cost. The engineer was very efficient and knowledgable, curing the problem. Excellent service.
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bibowater.co.uk350 total • Write a review
US
Excellent service, well mannered guy came on time and did a great job of sorting pipe work out which had been put in badly previously, turned the temperature up and also made a time feature so it wasn't running overnight which we hadn't realised so thanks Sam
Date of experience: March 19, 2025
After enjoying our Machine for a good few years with no issues it finally developed a fault, I was a little bit worried I would be purchasing a replacement, I called Bibo Customer care team and for a reasonable charge as it was well out of warranty my machine was back up and running within the week. Well done Bibo
Date of experience: March 19, 2025
They were very helpful from the enquiry stage. And the fitter was great despite it not being straight forward at our property he found a solution without moaning
Date of experience: March 13, 2025
US
Very impressed with my Bibo unit. Installation went a bit wonky. I received an engineer appointment but when they attended, the unit hadn't arrived. I had assumed the engineer would bring it with him but that wasn't the case. Customer services were helpful and made sure the unit arrived within 48 hours of the glitch. The engineer left me with the main part of the installation completed (the bit I couldn't have done myself) and left me with specific instructions as to completing the install on a diy basis. It was entirely straightforward and no issue for me. I'm sure if I hadn't been confident, customer services would have looked after me. All in all a good experience and delighted with the machine. It takes some time to get used to not putting the kettle on though!
Date of experience: March 13, 2025
As always quick and efficient, but enhanced with a smile.
Date of experience: March 12, 2025
Machine is good, but the service or maintenance company they sub con out to are terrible. unreliable, don't call or text, just expect you to be in.
Date of experience: March 12, 2025
