BIBO Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Very helpful customer support and very good product. I had a little problem but I contacted Bibo and within 24 hours, they'd already responded and arranged an engineer to come and fix the problem. Would highly recommend
Because if they did, everyone would have a Bibo We've had ours 2.5 years and only recently needed an engineer to come out (as the filter replacement is so easy). Our engineer was superb - quick, efficient, friendly, very clean and tidy. Bibo are missing a trick with current customers - offer a friends and family discount (10%) on new sign ups from a current customer. Then current customer gets a free filter replacement - or something. These reviews are helpful, but only if you're directing traffic the right way to your product. SPEND MORE MONEY ON MARKETING!!! It's a bloody brilliant machine - just needs to be a touch higher to get a Chilly's water bottle stood underneath the spout! (tiny detail)
I absolutely love this machine! It’s fantastic. The hot water is perfectly for hot drinks. I don’t even miss my kettle anymore! It looks perfect in my kitchen. From the easy purchase to the expert installation by the engineer, everything went smoothly. Customer service was brilliant. The engineer was incredibly skilled and helpful. I wholeheartedly recommend this! 👌🏽
I reported a problem with the water flow on my 3-year-old BIBO. Some suggestions were given of possible cures. I was offered the visit of an engineer if the suggestions did not solve the problem. I took up the offer of the engineer visit, at a reasonable cost. The engineer was very efficient and knowledgable, curing the problem. Excellent service.
No description available yet.
Website
bibowater.co.uk350 total • Write a review
We have had our Bibo water tank since 2022. We chose it for our new kitchen, after replacing our American style fridge with a model that did not have a cold water dispenser. The Bibo provides us with both filtered, ice cold water as well as boiling water, for our hot drinks. So although it takes up some space on the worktop, we no longer need a kettle, water filter jug or cold water stored in the fridge. It is very efficient and easy to use. One or two issues have been quickly resolved by Bibo technicians who are professional and reliable. The Bibo is quite expensive to buy but we consider it worth it for the convenience. It was our little treat to ourselves, when we re fitted our kitchen. We are very satisfied with it.
Date of experience: May 22, 2025
Lewis the BIBO engineer was first class and helped all the way through to sort out problems associated with my old BIBO machine Very helpful service.
Date of experience: May 21, 2025
I’ve been using the Bibo water dispenser since 2021, and it has truly become an essential part of our kitchen. We use it multiple times a day, and the convenience of having both hot and cold water readily available has made our daily routine so much easier. My family appreciates the instant access to hot and cold water for beverages and cooking. Recently, we encountered an issue with the hot water dispenser leaking. Given that we live in a hard water area, I understand that this can happen, but it was a bit disappointing nonetheless. However, when I called for an engineer, Lewis arrived promptly and was incredibly knowledgeable and polite. He quickly diagnosed the problem and provided a solution, which was reassuring. I’ve also been eyeing the new version of the Bibo dispenser that has just been released. It seems to offer some exciting upgrades, and I’m tempted to consider an upgrade soon. Overall, I highly recommend the Bibo water dispenser for its reliability and convenience, and I look forward to seeing what the new model has to offer!
Date of experience: May 20, 2025
Great service, when you require it ,Bibo work great, and I have no concerns that I would recommend them to all .
Date of experience: May 20, 2025
Engineer was great and did a fantastic job machine repaired and looked like new. My only criticism is that as we live in a hard water area we should have been told to clean more often to stop the scale build up. The Engineer advised every 3 months not every six. Couldn't live without my BIBO
Date of experience: May 20, 2025
Very friendly and helpful. Product is good q5
Date of experience: May 20, 2025
I always take a bottle of my water wherever I go any other water tastes funny.
Date of experience: May 20, 2025
I have had the Bibo machine for a while now and when I bought it, I signed up for what was to supposed to be a “worry free” servicing option, where I pay by monthly direct debit and then an engineer is sent at 6 months intervals to service the Bibo machine. However, my experience with this process has been a total nightmare. The impression given to me at the onset was that whenever the service is due, automatically this gets arranged and I’ll get contacted about the proposed times/dates for the engineers visit. However this has not been my experience so far. Sometimes, the service goes several days and even weeks overdue and no one contacts me about it. On multiple occasions, I have had to chase constantly for it to be booked before this happens. To add to this, when I call about it, I am given several unreasonable excuses that do not add up. It has indeed given me a poor experience with this company. On the other hand, the engineer Lewis has been very good. He always turns up at the appointed time, is very friendly, professional and takes his time to explain what he has done . He is indeed an asset to Bibo.
Date of experience: May 20, 2025
