BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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besmartuk.com257 total • Write a review
Helpful friendly staff, local garage arrived within 20 minutes and were also friendly,
Date of experience: February 15, 2022
Excellent as always. Although the engineer was delayed I was able to ascertain why by sparking to a real person quickly. The problem was resolved swiftly .
Date of experience: February 13, 2022
A nightmare when my electricity supply went of at midnight.Next day I rang the emergency company and they had an electrician to us in a few hours,and when he arrived he was really helpful and found the fault and fixed it, an excellent response from the company.
Date of experience: February 9, 2022
I was very pleased with the speed and efficiency my boiler repair was dealt with The service provided at exceptional value from Besmart is excellent
Date of experience: February 2, 2022
After a recent phone conversation I was treated with the upmost respect and sympathy by krystie who dealt with my problem quickly and efficiently. Many thanks
Date of experience: January 27, 2022
My boiler stopped working and within a day I was contacted by a repair team who came and did an excellent repair and comprehensive service! Highly recommend.
Date of experience: January 22, 2022
