BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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Used Groupon offer, seems very good deal, simple to set up, hope i never have to use it but, good to know its in place if something hapens.
Efficient and friendly advice was given, clearing my voucher and enabeling me to secure my car breakdown service. I notice that this is part of an Inertia sales routine.
New policy holder so not used the service as such for car breakdown cover and hope I don’t have to !!!! had an issue over e mail of policy confirmation not coming through on two occasions so I used another e mail after calling them and this resolved things straight away very helpful and courteous on the phone !!! if the clerical side I have received on rectification is any thing to go by I’d say I’d like to think the help and service in the future would be as promising in the unlikely event my car breaks down !!! So far so good !!! Thankyou !
Quick and easy service and set up my policy within minutes. So far so good
Great Customer service. Very happy with the Purchase I have moved from the AA after 12 years
