BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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besmartuk.com257 total • Write a review
Good honest breakdown cover at a great price, yet to call out, but documents,payment and input form all simple
Just joined up from Groupon I was very happy how easy and understanding it was to all set up..and wow what a great price. I might not need it but for peace of mind I have.. thanks
A little difficulty in signing up online so I called Be Smart and spoke to a very patient chap who has obviously had similar calls, given how polite and professional he was. He told me what to expect upon clicking “next” and within no time I had joined and he advised my documentation would be with me within a day or so. Website needs a little work, however I give customer service 5 *
Good price and easy to set up Hopefully won’t have to use it but at least I have it just in case
Seems ok. That Groupon voucher thing is grief. They need to their lives out. Aint no one got time for that messing about with vouchers etc. Still it's cheap.
The yearly analysis of my boiler's working ability in May was an unexpected delight. The boiler engineer gave the machine a very thorough examination, which I was watching, and I can happily say that he did a good job, answered all my questions, as I had a small problem with a drip, and finished everything off in a methodical and systematical manner.
