Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 971 - 980 of 996 reviews
C
Consumer
US
Faulty Item
This company seem to make money by selling faulty items and then offering a partial refund hoping it’ll be acceptable. (My experience was via Debenhams) I received a faulty item and was initially offered a 25% discount if I kept the item. I’m not sure why I would want to keep a bed that can’t be used as a bed. I refused and have been told I can get a full refund if I return the item. If you are looking for furniture that can actually be used then avoid this company. If you enjoy chatting to (texting) customer service and bartering for a refund then this is the company for you!
Date of experience: July 25, 2024
BK
Great company
The teams are very helpful.They offer me a 50% off to keep the item .They sent the refund after few days . Thanks very much
Date of experience: July 24, 2024
PZ
Great customer service
Great customer service, quick response to an enquiry, resolved within a very short period of time.
Date of experience: July 24, 2024
LR
I am very happy with the customer…
I am very happy with the customer service of Berkfield!! Thanks a lot, excellent service and fast dispatch thank you
Date of experience: July 24, 2024
ME
10 out of 10 from us
10 out of 10 from us accidently ordered 2 beds issue was resolved quickly and efficiently and very happy with the bed we kept just what we was after. Thank you!
Date of experience: July 24, 2024
LV
Great customer service
The reclaimed wood unit is very attractive and true to the online picture however there was a faulty issue unfortunately but when notifying Berkfield Home we received a quick response and options on a resolve we were happy to keep the unit with an agreed discount. We would buy again from Berkfield Home.
Date of experience: July 24, 2024
MP
Berkfield Home Shine
The customer service I have experienced from Berkfield Home has been second to none. Every team member has responded to my queries promptly, politely and positively. Thank you very much. We're also thrilled with the items we have purchased. An excellent customer experience.
Date of experience: July 24, 2024
AC
Excellent customer sevice from…
Excellent customer sevice from beginning until the end
Date of experience: July 24, 2024
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