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Faulty Item
This company seem to make money by selling faulty items and then offering a partial refund hoping it’ll be acceptable. (My experience was via Debenhams) I received a faulty item and was initially offered a 25% discount if I kept the item. I’m not sure why I would want to keep a bed that can’t be used as a bed. I refused and have been told I can get a full refund if I return the item. If you are looking for furniture that can actually be used then avoid this company. If you enjoy chatting to (texting) customer service and bartering for a refund then this is the company for you!