Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 861 - 870 of 996 reviews
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customer
US
Realised that the products I had…
Realised that the products I had ordered, were not going to work I'm the area we had in mind. On requesting a return, and refund for the unopened side tabled, I received a quick response. After sending a few pictures to show condition, I received a quick answer to the refund. Refund process was started on same day. I would be happy to use this company again, as I feel comfortable, they would be helpful with any issues. In addition I was allowed to keep this product, as a gesture of good will. Very gratefulful customer.
Date of experience: August 21, 2024
IC
Exceptional customer service
Exceptional customer service ! Putting the customer needs first . Very good communication and prompt with responses by email .
Date of experience: August 21, 2024
MB
Garden furniture
I had a couple of small issues but they were quickly and satisfactorily resolved.
Date of experience: August 21, 2024
MP
Response to an email
My query was dealt in a timely manner and I received a positive response .Also communication was great.
Date of experience: August 21, 2024
AW
Customer service experience
I am writing my review based on the customer service received, not the product itself. I purchased a Berkfield Home desk which I ended up getting the dimensions wrong (my own fault), however I was still within the stated return window. I requested to return my item for a full refund and was asked twice if I would keep the item for a partial refund. In the end when I said there would be no point in me keeping the item as I have no use for it, and asked to return it for a full refund, I was just issued a full refund and told to keep the item. 1 star lost because I feel "tricked" being asked to accept a partial refund twice to keep the item when in the end they just issued a full refund and still didn't want the item back, but still a good 4 star rating as the refund was received fairly quickly once processed and the customer service team replied to my emails quickly.
Date of experience: August 21, 2024
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