Review summary

Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

See what reviewers are saying

PB

Pam Barton

5 out of 5 stars
Holly and James part of CSD at…

Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer

Sl

Sandra littlejohn

1 out of 5 stars
After constantly requested a label to…

After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.

j

jill

5 out of 5 stars
An incredibly helpful customer service…

An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.

L

Logan

5 out of 5 stars
Excellent company customer services

The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.

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All reviews

1,000 total • Write a review

Showing 871 - 880 of 996 reviews
MM
5 out of 5 stars

Fantastic Customer Servcie

The company were fantastic in dealing with my returns request. The team were very informative and provided several options to resolve my issue. Customer service was excellent.

Date of experience: August 21, 2024

CL
5 out of 5 stars

Great company with excellent customer…

Great company with excellent customer service Unfortunately the item I purchased did not work with our requirements, but I will certainly look to use Berkfield

Date of experience: August 20, 2024

HT
2 out of 5 stars

Ordered Berkfield Sideboard White…

Ordered Berkfield Sideboard White 88x30x70 cm through B and Q website . All was going ok until assembly when we discovered that there were a few marks on the cabinet itself and a chunk out of the drawer. Given the price we didn’t feel it worth it to return but felt a bit disappointed with quality of engineered wood but guess you get what you pay for! Coupled with the unclear instructions not sure I’d buy again.

Date of experience: August 20, 2024

CB
5 out of 5 stars

I received a fantastic service

I received a fantastic service. They dealt with my issue immediately and went over and above to solve it.

Date of experience: August 20, 2024

UD
5 out of 5 stars

Great products … amazing customer…

Great products … amazing customer service .. highly recommend

Date of experience: August 19, 2024

C
5 out of 5 stars

Excellent customer service could not…

Excellent customer service could not fault them

Date of experience: August 19, 2024

AS
5 out of 5 stars

After sales service

I found that I wasn't happy with the product purchased so I contacted them, they were very responsive, offered a great solution and resolved the issue in a very timely manner and to my satisfaction.

Date of experience: August 19, 2024

lb
5 out of 5 stars

Amazing service

The staff on the customer service email have been very helpful with ensuring I am completely happy with the order, reply’s were very quick and I couldn’t fault them in any way possible!

Date of experience: August 19, 2024

N

NA

US

5 out of 5 stars

Excellent service

Although arrived too late for party we contacted company and they gave us a reduction instead of paying to have it sent back. It is a fabulous table so we kept it and I’m sure it will be used for many parties in the future.

Date of experience: August 19, 2024

SO
5 out of 5 stars

Successful refund received

The TV stand was lovely but unfortunately was not suitable for my needs, my own fault because I should have checked the size of the shelves before buying However the staff were really helpful and I recieved a full refund within 3 days Excellent service - thank you

Date of experience: August 19, 2024

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