Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
CW
Great service
Great service - quick & efficient
Date of experience: August 23, 2024
AN
Great customer service
I placed an order for a garden table. When it arrived it was damaged. I spoke to customer services who quickly resolved the problem.
Date of experience: August 22, 2024
GC
Very helpful customer service team
Very helpful customer service team. They responded to my query quickly and professionally - a rare thing nowadays!
Date of experience: August 22, 2024
CC
Great builds 5*
Great builds. 5* We did have an issue with a unit that upon delivery we realised our room design was going to need a redo, we contacted Customer services to report a return who were very approachable, they could not be any more helpful throughout. The only qualm I have is to Berkfield as a 3rd party seller you may have to revisit your supplier and lower your prices. VidaXL can be almost 30% cheaper.
Date of experience: August 21, 2024
RH
Refunded full amount
Refunded full amount, no probs with a table that didn’t look right
Date of experience: August 21, 2024
C
Caroline
US
I had an issue with a table I bought…
I had an issue with a table I bought online. Online it looked like gloss effect, but on delivery it was dissapointing. Berkfield Home, kindly refunded my money immediately, plus very swift at communication and trying to rectify the problem. 5* To Berkfield Home. Happy Customer 😊
Date of experience: August 21, 2024
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