Review summary

Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

See what reviewers are saying

PB

Pam Barton

5 out of 5 stars
Holly and James part of CSD at…

Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer

Sl

Sandra littlejohn

1 out of 5 stars
After constantly requested a label to…

After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.

j

jill

5 out of 5 stars
An incredibly helpful customer service…

An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.

L

Logan

5 out of 5 stars
Excellent company customer services

The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.

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All reviews

1,000 total • Write a review

Showing 831 - 840 of 996 reviews
C
5 out of 5 stars

Customer care is great. Products are good.

I ordered a patio umbrella but the colour in the picture was darker. It came as a bright azure blue. I thought that there had been an error in the order because there was also a price difference between what I paid and this particular umbrella. I asked to send it back for a full refund. They did refund me but said they did not need it back. I would have sent it back but am very grateful that I got my full refund so that I can buy another in the right colour. Clearly, very customer centred. Thank you.

Date of experience: August 28, 2024

NO
5 out of 5 stars

I purchased wallpaper which wasn't the…

I purchased wallpaper which wasn't the right colour to go with the colour scheme I had in place, The returns process was extremely quick & efficient, Cannot fault the customer support I received.

Date of experience: August 28, 2024

MO
1 out of 5 stars

faulty table

faulty table - 1 replacement - replacement faulty and very poor quality. full refund.

Date of experience: August 28, 2024

KG
5 out of 5 stars

Quick delivery

Quick delivery, quick response, quick resolution and quick refund.. not because of the company or the product, just my husbands lack of reading

Date of experience: August 27, 2024

KB
1 out of 5 stars

Won't ship to Scotland

I'm sure their products are lovely, but I'll never know as they refuse to ship to my address and cancelled my order because I'm in the Scottish Highlands. If you live anywhere above Edinburgh it's not worth trying.

Date of experience: August 27, 2024

YH
5 out of 5 stars

5* customer service

I sadly had to return an item however r The team and especially Ralph were brilliant in assisting me to make sure the refund was issued efficiently. Great customer service thank you

Date of experience: August 27, 2024

AA
5 out of 5 stars

Rare gesture

The interaction was professional despite the initial issue. It was nice to do business with the company, I got my refund and was allowed to keep the product.

Date of experience: August 27, 2024

DG
5 out of 5 stars

Bought an item which I wanted to…

Bought an item which I wanted to return. The customer service agent (James) was so helpful in sorting out my refund. Thank you James

Date of experience: August 27, 2024

MT
5 out of 5 stars

Customer service is better than none

Customer service is better than none, very fast response and helpful thank you

Date of experience: August 27, 2024

AF

A F

US

1 out of 5 stars

Bedside table

Bought an engineered wood bedside table, but what I received was chipboard with what looks like low quality veneer stuck on as the finish. Eventually haggled to get a full refund.

Date of experience: August 27, 2024

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