Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
CG
Unfortunately my unit was damaged.
Unfortunately my unit was damaged. They gave me a full refund and I did not have to return item. Great customer service. Dealt with efficiently and very fast thankyou
Date of experience: June 14, 2025
AB
I have tried to return product bought…
I have tried to return product bought through Debenhams website I have sent over half a dozen emails to no avail item was delivered after trip it was purchased for Despite all efforts no return & no refund awful company to deal with no response at all from them as yet !!!!
Date of experience: June 14, 2025
LO
Dealt with James
Dealt with James, sorts problems out quickly, friendly and professionally. Thank you James!!
Date of experience: June 14, 2025
AH
Excellent customer service
The customer service team member James was excellent and the outcome on our query couldn't be faulted.
Date of experience: June 13, 2025
SL
Really great customer service
Really great customer service, they were very accommodating and helpful with clear communication. Thank you so much
Date of experience: June 13, 2025
CM
Had a problem with the item I ordered…
Had a problem with the item I ordered and this was resolved very promptly and satisfactory.
Date of experience: June 13, 2025
CK
After receiving our product we had…
After receiving our product we had amazing customer service from Holly who was able to help us quickly and resolved the problem for us putting our customer needs above anything else. Thank you Holly, we appreciate your hard work.
Date of experience: June 12, 2025
VL
Had to raise a dispute to get a refund…
Had to raise a dispute to get a refund for poor quality item. Had to raise a dispute with Paypal, as a refund was agreed & not received.Very unhappy with being ghosted. The item has now gone from £74 [which was the sale price, so over £100 before their 'sale') to £17, which indicates the poor quality. Would not buy from this company again - they are not Debenhams. To be clear, the response from Berkfield is not correct. I have the email trail with 'Holly', where I chased my refund & was asked for a picture of the item - when I asked 'Holly' to review the email trail & was asked for the order no!! Which is the title of the email trail. I emailed again as I was not getting a response & advised if I did not get a response in 2 working days, I would raise with paypal, hence my review. I do not leave negative reviews, I only post reviews where my experience has been good.
Date of experience: June 11, 2025
AJ
Lovely items, excellent quality.
Lovely items, excellent quality. Will buy again from here. Recommend.
Date of experience: June 11, 2025
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