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Had to raise a dispute to get a refund…
Had to raise a dispute to get a refund for poor quality item. Had to raise a dispute with Paypal, as a refund was agreed & not received.Very unhappy with being ghosted. The item has now gone from £74 [which was the sale price, so over £100 before their 'sale') to £17, which indicates the poor quality. Would not buy from this company again - they are not Debenhams. To be clear, the response from Berkfield is not correct. I have the email trail with 'Holly', where I chased my refund & was asked for a picture of the item - when I asked 'Holly' to review the email trail & was asked for the order no!! Which is the title of the email trail. I emailed again as I was not getting a response & advised if I did not get a response in 2 working days, I would raise with paypal, hence my review. I do not leave negative reviews, I only post reviews where my experience has been good.