Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
JD
Contracted them in the return morning by…
Contracted them in the morning by afternoon I was given a fully refund. I was even offered a 50% refund and to keep the item amazing Service thank you very much.
Date of experience: June 19, 2025
ML
Mr Lee
US
I have corresponded with a lovely…
I have corresponded with a lovely person called Holly as I had an issue with my item I had purchased. Extremely quick responses with every contact and they acted with professionalism and empathy and compassion which lead to a speedy resolution that we were both happy with. Holly was exceptional throughout her correspondence with us and I hope she is recognised for her outstanding work ethic, professionalism and fast paced work at resolving matters quickly and efficiently. Well done Holly and thank you.
Date of experience: June 18, 2025
BR
Fantastic customer service!
Fantastic customer service especially from James who dealt with my query promptly and professionally. Highly recommend this company, a pleasure to deal with
Date of experience: June 18, 2025
DP
I ordered a sail from this company
I ordered a sail from this company, for a friend, unfortunately she had already brought one unbeknown to me. I cancelled the order, but it had already been shipped out. I emailed to ask for a return, the customer service was very helpful and understanding. I got a full refund. Excellent after sales service.
Date of experience: June 16, 2025
IG
Very helpful and understanding!
Very helpful and understanding!
Date of experience: June 16, 2025
ML
Unfortunately the item I bought was not…
Unfortunately the item I bought was not suitable. I contacted the seller and was very pleased with the prompt reply. They were very professional
Date of experience: June 16, 2025
JM
Good customer service
Good customer service Quick response
Date of experience: June 15, 2025
SE
Good customer service.
I bought a floor bed, and unfortunately some pieces were missing. The customer service I got was responsive and timely and the outcome was beneficial to me. Thank you Holly for responding kindly and timely.
Date of experience: June 15, 2025
WW
The customer service is so efficient…
The customer service is so efficient and get back to you quickly with a resolve. I am massively impressed especially in todays times when most companies customer service is non-existent. Really happy with the resolve and will shop again.
Date of experience: June 15, 2025
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