Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
R
Rosie
US
I ordered a product which upon arrival…
I ordered a product which upon arrival I didn’t need anymore so requested to return it for a full refund and they ended up refunding me without me having to return my product even though I didn’t even request that so they were very nice! They were apologising even though there was no issue- very lovely team!
Date of experience: June 11, 2025
JH
Great response times
Great response times, excellent customer support
Date of experience: June 10, 2025
JG
Company offered multiple discounts up…
Company offered multiple discounts up to 50% to keep the item.
Date of experience: June 10, 2025
mB
Refund handled well
Although the desk we ordered did not meet our requirements the refund was handled to our entire satisfaction. Good communication throughout the process
Date of experience: June 8, 2025
MG
Terrible experience
Terrible experience ! Ordered shelves that pictured brackets , no mention of needing to order brackets separately. Unable to contact customer services to discuss the issue. Contact will verifying supplier confirmed brackets were required to be ordered separately, only to be told they were discontinued !!!! This makes the item totally useless, as shelves require mounting to the wall via brackets ! Would I order a car without wheels ?????
Date of experience: June 7, 2025
JW
Made a purchase through B&Q
Made a purchase through B&Q, apparently Berkfield sell fence panels but not posts. Was offered a partial refund to find my own posts to fit a very specific fence. Not good but ain't to bad either.
Date of experience: June 5, 2025
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